Allow Backorders not letting increase quantity

  • Hello,
    In a client’s website, we just noticed a strange behavior.

    There are some products that we have set Allow backorders. In product edit, we have changed the Allow backorders to Allow.
    For these products, when we try to increase the add to cart quantity on the front end, it won’t let us change it. The quantity remains 1 and a message ‘Meximum allowed quantity is ‘ without a number afterwards (eg maximum allowed 5).

    When I changed the Allow backorder to Do not allow, I was able to properly increase the quantity.

    The product has enought stock, the Track stock quantity for this product is checked and the Sold individually in unchecked.

    Is this a normal behavior or some kind of bug?

    Thank you in advance.

Viewing 1 replies (of 1 total)

  • Hey there, @dimi993! Thanks for contacting us. I’m happy to help you.

    That is not normal behavior. And I just tested on my website and was not able to replicate this on my end.

    Do you mind sharing the product’s URL so we can take a look?

    Is this happening with all products that you allow back orders, or only some?

    Were these products added via the default WooCommerce interface or did you use a plugin to add or modify them?

    Can you share a screenshot of the Product Data > Inventory settings?

    Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

Viewing 1 replies (of 1 total)
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