All woocomerce messages error with “This email has empty body”

  • Resolved chaosratt

    (@chaosratt)


    1 year, 4 months ago

    Any email originating from woocommerce that is “rich text” shows up as failed in the logs and is not sent. For example, *every* email about notes on orders, order competition. Yet emails with the initial order details are going through fine.

    When I click view on these failed emails, the full email loads fine, but the error still says it had an empty body.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @chaosratt,

    I hope you are doing well.

    We are looking into this issue, please share Post SMTP diagnostic test report.

    Thanks and regards,
    Support Team – WPExperts

    Thread Starter chaosratt

    (@chaosratt)

    Mailer: postsmtp
HostName: <redacted>.com
cURL Version: 7.74.0
OpenSSL Version: OpenSSL/1.1.1n
OS: Linux 66c129a095fa 5.15.107-1-pve #1 SMP PVE 5.15.107-1 (2023-04-20T10:05Z) x86_64
PHP: Linux 7.4.33 C
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=No, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
WordPress: 6.2.2 en_US UTF-8
WordPress Theme: Mleef
WordPress Plugins: Pixel Manager for WooCommerce, WooCommerce Tiered Price Table, Akismet Anti-Spam: Spam Protection, Simple Custom CSS and JS, WooCommerce Discontinued Products, Easy FancyBox, Easy Table, Font Awesome, IgniteWoo Updater, Imagify, Jetpack Boost, Post SMTP, Better Find and Replace, Redirection, Social Divi, Advanced Editor Tools, Visual Form Builder Pro, WooCommerce Cart PDF, Woo Custom Stock Status, Bulk Order Form for WooCommerce, Custom Product Tabs Lite for WooCommerce, WooCommerce Amazon Pay, WooCommerce PayPal Pro (Classic and PayFlow Editions) Gateway, WooCommerce Google Analytics Integration, PDF Invoices & Packing Slips for WooCommerce, WooCommerce Product Documents, WooCommerce Google Product Feed, WooCommerce Product Retailers, WooCommerce Sequential Order Numbers Pro, WooCommerce UPS Shipping, WooCommerce - ShipStation Integration, WooCommerce Use My Shipper, WooCommerce, Hustle, Yoast SEO, WP Super Cache
WordPress wp_mail Owner: /var/www/html/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): WPO\WC\PDF_Invoices\Main->set_phpmailer_validator, PostsmtpMailer->get_mail_args
WordPress phpmailer_init Action(s): PostsmtpMailer->phpmailer_smtp_init
Postman: 2.5.9
Postman Sender Domain (Envelope|Message): <redacted>.com | <redacted>.com
Postman Prevent Message Sender Override (Email|Name): Yes | Yes
Postman Active Transport: SMTP (smtp:tls:plain://smtp.zeptomail.com:587)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 452 | 942

    Thread Starter chaosratt

    (@chaosratt)

    Hello, is there an update to this? I am seeing now that password reset emails are also being blocked with the error “This email has empty body”. Yet when I view the email using the “view” link it appears correct (correct template, header, content, etc)

    Hi @chaosratt,

    I hope you are doing well. Please?create a ticket on our technical support channel?so that we can connect you directly with our Technical team.

    Looking forward to getting your issue resolved.

    Thanks and regards,
    Support Team – WPExperts

Viewing 4 replies - 1 through 4 (of 4 total)
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