All vendors of the marketplace are considered as individuals instead of business

  • Resolved Florian TIAR

    (@mista-flo)


    7 years, 7 months ago

    Hello, You can find the french version of my message in the bottom (my nativelanguage).

    I got a WordPress site (mulitiste), the site 1 is a marketplace with WooCommerce, WC Vendors and MangoPay plugins.

    In Mangopay options, I said that all buyers are individuals (which is logical), and all sellers/professionals are businesses.

    But when I add a vendor on the site and setup its mangopay data like IBAN account, all those vendors are considered as individuals. Why ?

    I was in phone with the Mangopay support that told me that all payments were blocked because of that (businesses considered as individuals).

    I guess it’s a bug of the plugin but I’m not sure. Can you help please ? It’s kind of urgent.

    I tested with the last version of the plugin without any success.

    ——-
    French version :

    J’ai un site WordPress (mode multisite), le site 1 est une place de marché avec les plugins Woocommerce, WC Vendor et Mangopay.

    Dans les options Mangopay, j’ai indiqué que tous les acheteurs sont des particuliers, et que tous les vendeurs et professionnels sont des professionnels.

    Mais quand je vais sur le compte d’un vendeur, avec toutes les infos mangopay bien indiqués, il est marqué que l’utilisateur a un statut de Particulier (et la case est grisé donc non modifiable)

    Du coup on a eu plus t?t au téléphone le support Mangopay qui nous dit que les paiements effectués n’ont pas pu être comptabilisé totalement car le statut des vendeurs est en “particulier”.

    Ca devient vraiment très problématique pour les vendeurs de la place de marché et nous qui ne recevont pas nos paiements.

    J’ai testé avec la dernière version du plugin, aucun changement.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author mangopay

    (@mangopay)

    Hey Florian, thanks for your message and sorry to hear you’re having troubles. I’ve recreate the flow you describe and I’m unable to reproduce it, so it’s possible you have an issue with your signup form or a conflict with another plugin. Could you perhaps send over your website address so we can look into your user flow more clearly? And/or, describe each step you need to take in order to become a vendor on your platform.

    Thread Starter Florian TIAR

    (@mista-flo)

    Hello,

    How can I give you access to my website in private please ?

    Thread Starter Florian TIAR

    (@mista-flo)

    Hello,

    How can I give you access to my website in private please ?

    Plugin Author mangopay

    (@mangopay)

    You can contact our support team directly here: mangopay.com/contact/

    Thread Starter Florian TIAR

    (@mista-flo)

    Done, thank you

Viewing 5 replies - 1 through 5 (of 5 total)
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