All Users page not updating

Hello @ss60,

Thank you for writing to us.

“All Users” page displays the users associated with atleast one group and having their account status marked active. You may list such users by referring to the following steps:

1) Login to WordPress dashboard. Go to “ProfileGrid >> Members” in dashboard.

2) All registered users will be listed here. Please make sure that you have active status for the users you wish to display on group page and also they are associated with atleast one group.

Let us know if you require any further assistance.

Hi,

Yes, they are all active and assigned to a group. I can even see the profiles they made, but they aren’t showing up in the group pages or all users page. Please assist!

Hello @ss60,

We need to analyze the issue at our end and would require admin access details temporarily. Could you please share it with us by creating a new admin user for our support email address [email protected] in order to allow us further investigation.

Sure, is there somewhere private I can send you login details? Thanks for your help.

Hello?@ss60,

You can share the details with us securely by submitting a support ticket through our support portal here : https://metagauss.com/help-and-support/.

Hi @ss60,

Due to lack of further response from your end, we are marking this ticket as resolved. If you still need our support, please respond back or contact us from our support page here : https://metagauss.com/help-and-support/