All user added images are broken

  • Resolved raypasnen

    (@raypasnen)


    1 year, 1 month ago

    All of my user added images have not been displaying for a couple of weeks, now. I didn’t change any settings or anything. They just stopped displaying. Is there some option that changed with a recent update or something? Do I need to check some box in settings? Thanks for any advice.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Mahfuzul Alam

    (@mahfuz87)

    Hi @raypasnen

    Thank you for contacting us. Sorry to hear about this, but we have not experienced anything like this from our website and users’. I think it is a site-specific issue.

    Could you please contact our support channel (https://prnt.sc/cKSW-z2RTXrs) with more detailed information? We will try to help you to figure this out.

    Regards

    Thread Starter raypasnen

    (@raypasnen)

    That seems to be a place to share screenshots? Here is a screenshot of the site: https://prnt.sc/I_LoKHrLaxwk

    Plugin Support Mahfuzul Alam

    (@mahfuz87)

    Hello @raypasnen

    Thank you for sharing the screenshot.

    It is not possible to fix the issue without investigating this on your website. That is why I requested you to contact to our support channel.

    However, you can try the following process. I am not sure this will 100% fix your issue, but there is a possibility. Please use the line of code on the following place – https://prnt.sc/NQMoNlO6WGZ7

    if( empty( $image_url ) ){
				$image_url = Helper::default_preview_image_src($this->current_listing_type);
			}

    Kind Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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