• Resolved rusticartistry

    (@rusticartistry)


    I have been unable to update the plugin as it causes a fatal error for my site each time I’ve tried. Have to revert back to 7.0.3. which is now about 10 versions old. Am running latest WordPress and Woocommerce versions. Flatsome theme. Can this be fixed?

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  • Plugin Support devnihil

    (@devnihil)

    @rusticartistry Are you receiving the 500 error during the plugin update and it causes the update to be unsuccessful, or does the update complete and then you receive the error? If the update is successful and the error is caused only when a newer release of the plugin is active this may be due to a plugin or theme conflict. Can you try and gather as much information for us as possible? Please perform the following:

    1. Make sure the issue doesn’t persist when Yoast SEO is disabled.
    2. Check for conflicts.
    3. Check for JavaScript errors with your console.
    If you find any JavaScript errors related to Yoast SEO or if there is a conflict with a plugin or a theme, you can create a new GitHub issue for our developers. Please report the issue to a third party developer as well.

    If you didn’t find any conflicts or errors, we think the issue is specific to your site. We’d need to investigate further but are unable to do so on these forums. You can purchase Yoast SEO Premium and receive our Premium email support and we can help you further.

    Thread Starter rusticartistry

    (@rusticartistry)

    Support at WPEngine was able to identify the problem as a conflict with the WPSEO Pinterest Rich Pins for WooCommerce plugin. Once I disabled that I was able to update Yoast with no issue.

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  • The topic ‘All updates after 7.0.3 crash site with error 500’ is closed to new replies.