All Stripe transacctions are abandoned

  • Resolved edwardoreid

    (@edwardoreid)


    5 years, 4 months ago

    Hello,
    I received money, but statuses of all Stripe transactions are abandoned, which means reports are incorrect (a sum is incorrect). Why are they abandoned when I receive money?
    Best regards, Edward Reid

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Hi there,

    Stripe requires that you setup “webhooks” in your Stripe account in order for the donations to be marked as Complete. We try to make that clear in our Stripe settings, but here is our full docs on that as well:
    https://givewp.com/documentation/core/payment-gateways/stripe-free/

    Set those up, do a test donation, and let us know if that resolves the issue for your FUTURE donations.

    For the past donations, you’ll need to manually set them to “Complete” to match what you have in Stripe. But ideally, once the webhooks are set, you should be fine going forward.

    Hi there,

    I’m going to mark this ticket as resolved, but if there is anything else you need don’t hesitate to reach out.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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