All stats suddenly gone

  • Resolved RockSolid Design

    (@cfmwebdesign)


    4 months, 3 weeks ago

    The plugin won’t show any stats anymore. It has been running for over a year without any problems and no changes to the site have been made. What can be the problem?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    Can you try to add

    define( 'BURST_DONT_USE_SUMMARY_TABLE', true );

    to your wp-config.php?

    Thread Starter RockSolid Design

    (@cfmwebdesign)

    No change. Weird thing is that is does show live stats for today on the Dashboard..

    Also the site uses PHP 7.4, which I know is outdated. Would that be an issue?

    Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    I just checked your site, and see a javascript error on your site. Javascript errors can break tracking. Can you disable your litespeed plugin to see if this is the issue?

    Thread Starter RockSolid Design

    (@cfmwebdesign)

    Still no luck. I deactivated the Litespeed plugin, reloaded the website a couple of times and browsed some, but the statistics are still empty. Again it does show visitors and pageviews on the Dashboard though

    Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    When I check your website now, the errors are now gone. But if this error has been there for a while, it might be that you don’t have data for the period that the javascript was broken, because the script that tracks hits could not execute.

    Please check your data by setting the date filter to “today”.

    If visiting your website in private mode now results in visits in the current day, the problem should be solved.

    Thread Starter RockSolid Design

    (@cfmwebdesign)

    Yes that worked. Will see how I can fix the script error then.

    Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
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