All “protected” downloads show 404

  • Resolved electricbricks

    (@electricbricks)


    1 month, 1 week ago

    Every download that is protected by DLM returns a 404. I have tried resaving the permalinks, but that didn’t help. I also disabled all caching and redirections but that also didn’t help. For example, if you look at the link I provided, there are 2 downloads in the “Plan Info” section under the Patriot Medial column. “Voluntary Group Benefits” works, but doesn’t have DML protection (not sure why). “Health and Supplemental Benefits” is DLM-proteced and doesn’t work. This seems to have started with the last update. Any help would be greatly appreciated.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support beatrice12

    (@beatrice12)

    Hello @electricbricks,

    Thanks for reaching out!
    Can you please go to your dashboard > Settings > Permalinks > and save without changing anything.
    Please let me know if this fixes it.

    Warmly,

    Beatrice.

    Thread Starter electricbricks

    (@electricbricks)

    I have tried resaving the permalinks (several times), but that didn’t help.

    Thread Starter electricbricks

    (@electricbricks)

    Can you offer any other suggestions? We still cannot download anything.

    I have tried resaving the permalinks without changing anything (several times), but that didn’t help.

    I also disabled all caching and redirections but that also didn’t help.

    Please take a look at the original post to see more details and links to the issue.

    Plugin Support beatrice12

    (@beatrice12)

    Hi @electricbricks,

    I noticed you reached out to us via our contact form and we will continue our conversation there.

    I will mark this thread as resolved.

    Warm regards,

    Beatrice.

Viewing 4 replies - 1 through 4 (of 4 total)
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