All Product Links not working

Hi Spencer, I tried to check your link but there does not appear to be WP Catalogue on that page. However, try these things to help work out what the problem is:

1. Please upgrade to the latest version of WordPress and the WP Catalogue plugin

2. Try disabling all your other plugins and test again. Does it fix it?

3. Try switching to the default twentytwelve theme. Does it fix it?

Maeve

Hey Maeve,

Thanks so muh for getting back to me. A couple of notes:

1 – When you go to the page, and click on “Alpacas Available” menu, that is a menu tied to the “All Products” link and does no work. That is why you probably had trouble seeing my set-up. If you choose an item from that menu, like “Herdsires”, then you are taken to a category and that will work. But even when trying to access “All Products” from the category, it will not work.

2 – I am using the Lifestyle theme – not the Genesis theme. This was changed a while back ago and I forgot. Sorry!

I did try your suggestions:

1 – I just now upgraded from 3.8 to 3.8.1 with no difference in behavior.
2 – I just activated the 20-12 theme with no difference in behavior
3 – I just deactivated all plug-ins except WP Catalog. While this resulted in strange behavior on my page, the catalog part acted exactly the same and the All Products link still did not work.
4 – I tried changing the permalink structure and that did not work.

I hope this helped. Let me know if I can do anything else or help in any way!

What happens if you use default permalink structure instead of %postname% ?

There was no change in behaviour. The change did “stick”, as I saw the new post names (ie pageid=XXX) and the new permalink for the WP Catalog items. For example, I saw ie ?wpcatalog=<product> instead of /wpcatalog/<product>

I am a software engineer (c and c++) in my day job but have done a little php in the past and will be happy to help any way I can. I don’t have access to my server during work days since I have remote access cut off for security reasons, but would be glad to do anything I can help in the evenings.

Let me know if there is anything else I can do

Hi Spencer,

I am trying to diagnose this so just a few questions.

Are you using the shortcode [wp-catalogue] in a page? If so what is the url?

Many thanks

No, but I just added one. Go to our home page (www.rdfarms.com), click on the “Farm Store on Etsy” post. In that post I just temporarily added it to the bottom. It does display correctly on that page showing all three products. But it also includes the post title in the Drill Down structure (ie “All products >>> Farm Store on Etsy!”) which is counter-intuitive and is not what I would expect. And when you actually click on the “All Products” link, it simply reloads the current page like the menu navigation I currently have instead of doing what I would expect – which is to bring up a fresh page showing all products without other content.

I hope this helps and please let me know what else I can do,

Looking at the code you have to have one page with the [wp-catalogue]. That page is used as the ‘All Products’ ‘homepage’ of sorts.

Not sure what is going on with the breadcrumbs.

I took your advice and I went ahead and changed the landing page of the “Alpacas Available” menu to use the short code. The sub-menus I did not change. Interestingly, it now all works – even if you choose a sub-menu/category first. When I used a post and not a page, it did not work. Clearly the root of the product structure has to reside on a page and not a post as you suggest.

However, all is well that ends well. Even though we had some other ideas for that landing page, its no biggie and it works with our overall design and user experience criterion, so we’re happy. Check it out and see .

Thanks again!

Excellent, glad to hear you’ve found and fixed the issue. Nice work @steaders, thanks for your help on this one.

Marking resolved now