All payments fail through plugin

  • Resolved mediaseth

    (@mediaseth)


    7 years, 9 months ago

    I’m wondering if I got something wrong in the shortcode? It seems odd that ALL payment attempts are failing using the plugin. A test payment did work from the swipe dashboard.

    I was looking for perhaps a common mistake that I made, but I can’t seem to find a solution on my own.

    So, I welcome any best guesses…lists of common errors in shortcode…and thanks in advance.

    Edited with this additional info – what’s wrong with this? I double checkedmy API key and… this is the code:

    [direct-stripe type=”subscription” amount=”995″ description=”Basic Hosting” label=”Subscribe” panellabel=”Monthly Plan”]

    • This topic was modified 7 years, 9 months ago by mediaseth.
    • This topic was modified 7 years, 9 months ago by mediaseth.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Nicolas Figueira

    (@nahuelmahe)

    Hello @mediaseth,

    I’m sorry to read that…
    This shortcode works for me after creating the plan in stripe’s admin panel.

    – Did you create a plan with “995” as plan ID in stripe’s admin panel? (It seems that 995 could be the amount you try to charge…)

    – It’s best not to use numbers as plan ID for subscriptions(There is a known bug that alter frontend), try creating plans that have name as plan ID.

    Best regards,

    Thread Starter mediaseth

    (@mediaseth)

    Thanks for responding. The plan ID is “monthly-basic” 995 stiands for 9.95, the amount.
    Do I have things in the wrong place?

    Thread Starter mediaseth

    (@mediaseth)

    Swipe said they are not getting anything sent to them. There is no record of a declined card, for example. It’s not reaching them. That’s why I think it’s a shortcode problem

    Plugin Author Nicolas Figueira

    (@nahuelmahe)

    Hello again @mediaseth!

    When using the shortcode for subscriptions you need to use the amount attribute in the shortcode to fulfill the plan ID so in your case that would be amount=”monthly-basic”

    The amount will be retrieved from your plan setup in stripe’s admin.

    Best wishes

Viewing 4 replies - 1 through 4 (of 4 total)
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