• Resolved hklfsupport

    (@hklfsupport)


    Dear all,

    I have created a web page https://www.lf.org.hk on Google Cloud using WordPress plugin. It is working fine before (with site address https://35.223.147.250/) but my partner just found out that the web page is no longer accessible. After checking the Google cloud dashboard, it is found that the VM seems stopped and I tried to resume the page by reactivate the WordPress plugin under Google Cloud dashboard. However, after reactivating the WordPress plugin, it assigned me with a new URL link (https://35.193.176.246/) but all my page information created before has gone and only a blank web page is left. In viewing of the current situation, would you please tell me how I can restore my web page information? Thanks.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hey you talk to your cpanel or server provider they have backups, they revert easily.

    If this is a Google Cloud server (ie your own VPS) as you say, then there’s no cPanel or even backup… unless you specifically install the control panel or configure a backup system yourself. What’s more, cloud servers are generally SELF-MANAGED… so good luck receiving help from Google (or any other cloud server provider, for that matter) to get your server running or recover lost data.

    I hope you don’t take this the wrong way… but if you’re not very good at managing servers, then don’t use a self-managed cloud server. Use a traditional shared hosting service, or if you want better performance and even less technical headaches, use a managed WordPress hosting provider.

    I have created a web page [dmain] on Google Cloud using WordPress plugin.

    What’s the name of this WordPress plugin?

    After checking the Google cloud dashboard, it is found that the VM seems stopped and I tried to resume the page by reactivate the WordPress plugin under Google Cloud dashboard.

    A WordPress plugin works on a WordPress site and is managed from the WordPress dashboard. There’s no WordPress plugin inside the Google Cloud dashboard.

    So it seems you’re using something else, and not a WordPress plugin.

    My guess (and it’s merely a guess) is that you may have used something like the Bitnami WordPress appliance for Google Cloud. This is not a WordPress plugin. It’s also not built or supported by the WordPress team.

    However, after reactivating the WordPress plugin, it assigned me with a new URL link (https://[IP address]/) but all my page information created before has gone and only a blank web page is left. In viewing of the current situation, would you please tell me how I can restore my web page information?

    It seems whatever you did to “reactivate the WordPress plugin” (whatever this tool is) created a new website, rather than “reactivate” the existing site. Perhaps it even rebuilt the entire virtual machine.

    If this is so, then your previous site may have been lost forever. But I have no way of verifying this, so please don’t take this as a final conclusion.

    Thread Starter hklfsupport

    (@hklfsupport)

    Hi George,

    Thanks for your promptly reply and your guess is totally correct that I am using the Bitnami WordPress appliance for Google Cloud for building my web page. I agree with you that it is too complicated for me to manage the Google Cloud server if I just want to use it for web page hosting and thus I am planning to use the traditional web hosting server to rebuild my web page.

Viewing 3 replies - 1 through 3 (of 3 total)
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