All orders remain Pending

  • The users buy, but they receive nothing.
    Why? Because all the orders remain pending even though the clients paid.
    Since version 1.9.2 ALL the Stripe orders remain pending, and I have to manually mark as complete.
    Do you imagine doing this with all the sales you get?
    And this is the only plugin Cartflows supports, because they want to keep you slave of these plugins.
    Terrible.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @xpconversions,

    I’m truly sorry to hear about the experience you’re having, and I completely understand how challenging it must be to manage pending orders manually.

    I want to assure you that we’re looking into this and help resolve this issue as quickly as possible.

    To better understand the problem, could you please provide a bit more information? Specifically:

    Product Type: What type of product are you selling? This will help us pinpoint whether the issue might be related to specific product settings or the checkout flow.

    Page Details: Is the issue occurring only on the checkout page, or is it happening on both the checkout and upsell pages? Knowing this can help us replicate the issue on our end and find a solution.

    Version Details: You mentioned that the issue started with version 1.9.2. Are you using any other plugins that might have been updated around the same time? Sometimes, conflicts between plugins can cause issues like this.

    We know how critical it is for your business that your orders process smoothly and automatically. If you can provide these details, it will greatly assist our team in replicating the issue so we can work on a fix.

    We’re committed to making this right for you. Once we have more information, we’ll do everything we can to address the issue promptly.

    Thank you for your patience and understanding.

    Thread Starter xpconversions

    (@xpconversions)

    Hello, all the orders remain PENDING even though on Stripe they are successful. This is regular products or subscription products (Woocommerce Subscriptions).
    The only orders that go through are the subscription renewals. And it only happens with Stripe, not with PayPal for example.
    Could you please tell me if setting the orders to COMPLETE in Order Status in the settings (instead of DEFAULT) could partially fix the issue until you figure out what’s wrong?

    Thread Starter xpconversions

    (@xpconversions)

    Ok update, if the user already had an account on the site, the order appear as completed. So this happens with all the orders for the new users.

    Thread Starter xpconversions

    (@xpconversions)

    @bhshravankumar what exactly did you mean with this: “We know how critical it is for your business that your orders process smoothly and automatically. If you can provide these details, it will greatly assist our team in replicating the issue so we can work on a fix.”

    Was it a copy-paste response? My orders remain pending.

    What I was able to isolate:
    1. Users without an account remain pending.
    2. This is the error it seems: Invalid order! the nonce security check didn’t pass.

    Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @xpconversions,

    Thank you for sharing the error information with us. Our developers have already addressed the “Invalid order! The nonce security check didn’t pass” issue, and the fix will be released soon.

    Thanks for your patience and cooperation.

    Thread Starter xpconversions

    (@xpconversions)

    Hello, thank you, the 1 star will remain regardless. Both, for this plugin and the PayPal one, you guys need to improve your testing process. Launching versions and expecting the users to test it for you is not acceptable, especially when it comes to payments.
    I reported this bug to Cartflows on August 12th, today it’s 16th and the fix was not yet lauched, that’s unacceptable.

    Not only “Pending for payment” issue, but also there is a double payment problem in Stripe due to the last update of this plugin.
    Amount got deducted in Stripe but the woocommerce order status was pending for payment.

    So, I have switched to another plugin and happy now.

    Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @xpconversions,

    We sincerely apologize for any inconvenience caused earlier. We want to inform you that we have addressed the issue and already released the fix.

    If you’re still facing any difficulties or have any questions, please don’t hesitate to reach out—we’re here to help! Your satisfaction is important to us, and we strive to make your experience with the plugin as smooth as possible.

    If the issue has been resolved to your satisfaction, we would greatly appreciate it if you could reconsider your rating and update it to reflect the improvements. As a free plugin helping users integrate Stripe payments seamlessly, positive ratings help us continue supporting the community and improve the plugin for everyone.

    Thank you again for your understanding and support!

Viewing 8 replies - 1 through 8 (of 8 total)
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