All of my menus are gone!

Oh and I am using the Blonwe theme.

they are back but the sidebar dropdown is not clickable and does not drop down now.

Hi @michelle1990,

Thank you for contacting Elementor.

I understand you are using the Blonwe theme, a third-party theme. If the drop-down was created by this theme, try contacting the author of your theme for extra guidance. Unfortunately, we cannot provide support or control of third-party plugins.

If you created the menu with Elementor and you are a Pro user, you can open a support ticket at my.elementor.com

Let us know if you need additional assistance.

Kind Regards.

I figured out the menu but i had to restore my site and now it says i dont have a pro license but i do. Please fix this asap.

Thanks!

And i just subscribed to the AI AGAIN and it is not working. Please refund me for one of the charges.

HI there,

Dear [Customer’s Name],

Thank you for reaching out to us.

I apologize for the inconvenience you’ve experienced with your recent subscription to our AI service. To assist you with the refund process for the duplicate charge, we kindly ask that you open a support ticket with our customer support team. Our team will guide you through the refund procedure and ensure that your issue is resolved promptly.

Here is the documentaitn how to contact our support – https://elementor.com/help/how-to-submit-a-support-ticket/

Once your ticket is submitted, our support team will review your case and provide you with the necessary instructions about refund process.

We appreciate your patience and understanding. If you have any further questions or need additional assistance, please do not hesitate to contact us.

Best regards,

Hello @michelle1990 !! It’s been quite a few days since your latest reply, so we will conclude this conversation due to inactivity, but feel free to contact us again for further questions.

Have a good day!