All my settings are empty after I updated

  • Resolved nickw10

    (@nickw10)


    1 year, 4 months ago

    I’ve just updated the plugin on my site, and now all my email setting are empty and the default PHP mailer was selected. A bit annoying as now I’ll ned to contact the client to ask for all the credentials again.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Victoria Sakal

    (@sakalvictoria)

    Hi, @nickw10!

    Thanks for getting in touch, and I’m sorry for the trouble!

    We’ve double-checked this and were not able to reproduce the described issue. Also, the latest release (v.3.10.0) doesn’t include any database settings related changes.

    To investigate the issue, please, provide the following details:

    1. Are you sure that the settings were cleared after the plugin update? Maybe you’ve removed the plugin before the update with the “Uninstall WP Mail SMTP” option enabled. This option removes all WP Mail SMTP data upon plugin deletion.

    2. How did you perform the update (manual ZIP installation, in the WordPress dashboard, or some external tool)?

    3. Which plugin version have you been using before the update?

    4. Which mailer have you been using?

    5. Can you check if all plugin settings were deleted or some particular?

    6. Can you see the previous Debug Events (under the Tool -> Debug Events tab) or they were cleared as well if you had such?

    Thanks, and please let me know.

    HI @nickw10,

    Can you, please, provide information (screenshot) from the Tools -> Site Health -> WP Mail SMTP as well?

    Thanks ??

    Thread Starter nickw10

    (@nickw10)

    So the update was via the plugin, but having another look at it I’m not so sure it did wipe out the settings, the strange thing is it’s using the default mailer and it is sending mail, which never normally works. And of course, it only works some of the time ??

    I’ll add some real mail server settings and hopefully resolve my issues.

    Nick

    Plugin Support Victoria Sakal

    (@sakalvictoria)

    Hi, @nickw10!

    Thanks for following up and letting us know.

    If you have any other questions, please, feel free to reach out.

    Have a great day! ??

Viewing 4 replies - 1 through 4 (of 4 total)
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