All member pictures has disappeared

  • Resolved cfrom

    (@cfrom)


    6 years, 5 months ago

    After plugin update all images uploaded by the members disappeared.
    It looks like the paths to the URLs are broken.

    HELP PLEASE!!!!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @cfrom,

    Please go to the Dashboard -> Settings -> Permalinks and make sure you have postname as a permalink base. You can also try switching to the default plain permalinks and then back to the postname and see if it helps.

    Regards.

    Thread Starter cfrom

    (@cfrom)

    We tried that but no difference:-(
    The images are still gone. Thats a great problem on a member site for illustrators…
    Hope there is a solution.

    Best regards Christina

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @cfrom,

    Do you have any image optimization plugins?
    Can you please try to do a conflict test and see if this issue goes away.
    Here is the doc on how to do a conflict test if you are not sure how to do it.

    Regards.

    Thread Starter cfrom

    (@cfrom)

    HURRAAAAAY: Everything is OK. It was a long detour:-)
    We did the conflict test/ DB optimization and MUCH other WP-routines/ conflict detection. And no good news…

    The last (and desperate) try: I cloned and migrated the wp-site to another web hotel, and HEURECA: All the missing images showed up again!!!

    So our conclusion: It was something with the PHP version or MySQL settings on the OLD web hotel that conflicted with the latest update of UM. Now we have moved the domaine to another web hotel and everything is fine:-D

    Thanx for your support on your very nice plugin:-D Best regards from Christina:-)

Viewing 4 replies - 1 through 4 (of 4 total)
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