All links show as broken every few days

Hi @tomigco

I hope you’re well today!

First thing you may want to do would be o disable “Link tweaks” options on “Setting -> Link Checker -> General page”, specifically the “Apply custom formatting to broken links” and/or “Apply custom formatting to removed links” ones.

This won’t stop URL detection and checks and these links will still be reported on “Tools -> Broken Links” page but the wilkl not be “striked out” on front-end so it won’t affect user experience.

The the second part of this issue is why they are detected as broken if they are actually working. I can see them on site and they do seem to work fine but there must be some reason for Broken Link Checker to consider them broken.

If they are currently reported on “Tools > Broken Links” page then what is the error reported in “Status” column for those links?

If you hover over any of those statuses, there’ll also be a “details” link so would you please check it for some example reported links and let me know about “Response Headers” listed in these “Details” for those links?

Best regards,
Adam

Merry Christmas.

I did part A. The second step they are all showing timeout and details:

Link last checked: December 25, 2021
HTTP code: 0
Response time: 30.000 seconds
Final URL: ** link is here, I removed for security **
Redirect count: 0
Instance count: 1

This link has failed 2 times.
This link has been broken for 3 days.
Log: Connection timed out after 30000 milliseconds [Error #28]
=== (No response) ===

Response headers
================

(Most likely the connection timed out or the domain doesn't exist.)
Link is broken.

Hi @tomigco

I pinged our developers to fully review your query. We will post an update here as soon as more information is available.

Kind Regards,
Kris

Hi. Any thoughts from your developers on the timeout error? Server issue or something else? Thank you.

Hello there @tomigco

This does sound like a server-side issue indeed. You can contact your hosting provider and check relevant logs and server load around the time these faulty reports came up in Broken Link Checker.

Warm regards,
Dimitris

Hi @tomigco,

Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open the thread if you need further assistance.

Best Regards
Nithin