All International Orders resulting in fail error

  • Resolved riverie

    (@riverie)


    1 year, 2 months ago

    Hi, since last week any attempted payments from customers who are not located in my domestic market ( Ireland) are resulting in a fail error. Various reasons most common is CSV number. Customers are re entering to no avail. It’s 100% of orders highly improbable they have all entered/re entered wrong. Plugin is now off the site so you will have to test on own system.

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  • Plugin Support businessrevolutsupport_cornel

    (@businessrevolutsupportcornel)

    Hello,

    Thank you for contacting us.

    This is most probably something related to your Revolut account, rather than a general issue. We made some tests and all seems fine.

    To avoid sharing sensitive information on a public forum please reach out to our in App help section so our agents can assist you further with this.

    Follow these steps to reach out to our help section:

    – Open the Revolut Business App

    – Click on your account name on the top left of your screen.
    – Open “Help” section.
    – Scroll down until you see “Chat” option.
    – Click on “Start new chat” (chat bubble icon)

    Kind regards,

Viewing 1 replies (of 1 total)
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