All images no longer display

  • Resolved TrishaM

    (@trisham)


    8 months ago

    Within the last week or so (not sure exactly when, it may have been a bit longer than a week but not more than 2) our images stopped showing up on the website (front end) and in the back end (media library). I’m sure they exist on the server because I can click on any entry (which shows the gray box with a question mark in place of the thumbnail) and then click on “edit image” and THEN I can see the original image, but ALL WP-created versions and custom versions (all sizes and thumbnails) just basically will not display. I can see them on the server using FTP, so I know they have not been deleted, they just won’t show up on the page or back end.

    I tried to use the “regenerate images” function (several times, it never completes and keeps timing out).

    I also use the RabbitLoader plugin, which I am pretty sure does not conflict with Perfect Images, because it just basically serves up all assets from a CDN. Deactivating the RabbitLoader plugin and clearing the cache does NOT fix the issue, so I am unsure of what to do next.

    I have not added any other new plugins in the last year, and all are current. Version of WP is 6.5.5, current version of PHP is 8.2……can you advise any further troubleshooting steps I can take?

    • This topic was modified 8 months ago by TrishaM. Reason: Added PHP version
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  • Plugin Support Val Meow

    (@valwa)

    Hey @trisham! ??

    If the plugin seems to time out, please check your developer console and PHP logs for any error messages. Without more information, this could be related to many different things. Thanks!

Viewing 1 replies (of 1 total)
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