all images disapear after update

  • Resolved John Huebner

    (@hube2)


    2 years ago

    When updating from 5.11.10 to 6.00.04 all images on the site are removed. Reverting restores images.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WP Compress

    (@smartersite)

    @hube2 Hi,sorry to hear that! But we actually don’t have a function which removes images (delete_attachment) or anything similar. Just simply on plugin update you needed to click “Reconnect” and re-enter your API Key just so that the plugin connects back to the CDN.

    We are working on a fix for that, but your images were not removed.
    In case you need further assistance feel free to contact us! ??

    Plugin Author WP Compress

    (@smartersite)

    This issue can be closed.

    Thread Starter John Huebner

    (@hube2)

    I’m working with the client to try an figure out what their api key is. Seems they’ve forgotten they had an account or the account belongs to their previous developer. I will open a new ticket if we’re still having problems when we get that worked out.

Viewing 3 replies - 1 through 3 (of 3 total)
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