All hits from same IP after hosting upgrade

Can you try playing with the setting on the options page that says “How Wordfence gets IPs”? Select the option that best fits your hosting environment. If you are unsure you can select one after the other, saving in between, and check live traffic for real ip addresses to see which one fixes it.

tim

Ok thanks for that – that worked – I chose a compatible option and things seem to be working properly now.

Apart from that – and I do know this is now a different topic, but I have two sites with the same IP – and only one of them (the main one) is sending me alert emails when Admins log in – the other one has just stopped since the upgrade (already checked my SPAM folder and there’s nothing there).

Any help would be deeply appreciated. Thanks.

I presume they both have their own WordPress install and word fence install, correct? You may want to take a look and try the link on the options page to send yourself a test email, just to be sure there isn’t a problem with the mail server.

Tim

Hi – thanks for the reply. Yes, both have their own WordPress and Wordfence installs.

I did the test that you recommended – one of them is working, the other is not (the one that is not gives me a FALSE result). The one that is not is a site with its own domain but that is currently configured as a subdomain of the main one – any clues why this might be happening?

Not sure but a false message says that your server won’t send the mail. Your hosting provider may have clues as to why and can likely address it for you. I’ll leave this open and maybe someone in the community can offer suggestions?

tim