All Galleries and Single VIdeo Embeds are Blank since last update

  • Resolved n1fdadmin

    (@n1fdadmin)


    7 years, 1 month ago

    It appears that all of the embedded youtube videos and galleries that we have set up on our site through your plugin are now blank since the last update. The problem may be confined to the chrome browser. It appears that the embeds and galleries do work with Firefox. I have cleared the YouTube cache in the plugin as well as my browser cache and the cache on our website. The link above contains a single embedded YouTube video which is showing up as a block of white background. Also, the following page contains several galleries which are also blank –

    https://www.n1fd.org/youtube-feeds/

    The embedded videos and galleries still work with Firefox on Windows and the Mac. The problem is with the Chrome browser on both the Windows and Mac platforms. We have several machines of both platform types and the embedded YouTube videos no longer work on any of them when chrome is used.

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)
  • Thread Starter n1fdadmin

    (@n1fdadmin)

    I have the Pro Version of your plugin installed on our site…

    Thread Starter n1fdadmin

    (@n1fdadmin)

    Also, the following error is showing up in our logs from the plugin –

    Fatal Error: DivisionByZeroError: Modulo by zero
    wp-content/plugins/youtube-embed-plus-pro/youtube-embed-plus-pro.php 2462

    Plugin Author embedplus

    (@embedplus)

    We believe we have a solution. Please look out for an update in the next day.

    -EmbedPlus Team

    Thread Starter n1fdadmin

    (@n1fdadmin)

    I have cleared the cloudflare cache on our site just now. I will need to give this a day or so to see if we get any more divide by 0 errors….

    Thread Starter n1fdadmin

    (@n1fdadmin)

    I tried the plugin updated this morning on our site.It made our site so slow that it was basically unusable so I had to back the update out. I think we are going to need a solution that does not carry such a large performance penalty.

    Thread Starter n1fdadmin

    (@n1fdadmin)

    P.S. I would not recommend that you deploy the latest update widely due to the potential performance penalty…

    Plugin Author embedplus

    (@embedplus)

    As we emailed you:

    You had a similar issue back in June (updating from 11.8 to 11.8.1), and it seemed that you just needed to reset your site’s caches after updating the plugin. Did you already try clearing cloudflare again after this plugin update?

    -EmbedPlus Team

    Thread Starter n1fdadmin

    (@n1fdadmin)

    Sorry but this is not the case this time. I reset all caching including my local browser cache both before and after the upgrade to the latest version of your plugin. The upgraded made the performance so poor that several sites reported our website as out of service. Rolling the site back to the state just before the update of just your plugin immediately corrected the slow performance.

    Thread Starter n1fdadmin

    (@n1fdadmin)

    Well, we made some progress on these problems this morning. I again installed the updated plugin and did not experience the same performance hit that I saw yesterday. I am not sure why there is any different today.

    The latest update partially fixed the problems that I have been seeing. Embeds of single YouTube video appear to be working again. The gallery embeds are still broken. The thumbnail choices to select a video in a gallery are back but the default video (large view) above the thumbnails is still blank unless a thumbnail video is first selected. The previous behavior was to display the first video in the gallery above the thumbnails when the containing page was loaded. See the following URL for a demonstration of the problem –
    https://www.n1fd.org/youtube-feeds/

    Thread Starter n1fdadmin

    (@n1fdadmin)

    P.S. I have cleared all caches several times including our CDN.

    Plugin Author embedplus

    (@embedplus)

    Also make sure you also clear your browser cache. Chrome, for example, can be aggressive in the way it uses caching.

    Note, we experience the same issue and simply clearing the browser cache rectified the issue.

    Thread Starter n1fdadmin

    (@n1fdadmin)

    ALl caches, Cloudflare and browser caches have been cleared multiple times. The problem still remains. Please take a careful look at what is going on. Check this URL to see the problem –

    https://www.n1fd.org/youtube-feeds/

    Plugin Author embedplus

    (@embedplus)

    You can try turning off lazy loading, reset caches/cookies, and reload. Post back here or email directly when this is done and we can review.

    Thread Starter n1fdadmin

    (@n1fdadmin)

    I have turned off lazy loading and the problem seems to have gone away. Probably not good that this feature does not work properly when enabled. Is there a long-term solution other than disabling lazy loading?

Viewing 14 replies - 1 through 14 (of 14 total)
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