All form submissions from WP site going to server spam folder

  • Resolved Mark

    (@wpnorcon)


    4 months, 1 week ago

    I have multiple forms using NINJA Forms that have all been working fine up until 12th June this year.

    The forms are filled in and I can see the submissions via the Ninja Dasboard but nothing is getting to my Outlook 2016 app on my PC.

    I checked at the server end and lo, there are all the files in the SPAM folder at the server end but they were never sent to my PC at all, just held at the server. Also, the headet title didnt have the word SPAM: included which is what the host would normally do.

    I changed the email address on the Ninja Form to my personal one. it did the same and sent the form straight to spam.

    Im at a loss, what to do?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @wpnorcon

    Hope this finds you well.

    Thank you so much for contacting Support team. We are saddened that you have to face this issue, We suspect that email not getting delivered to Outlook, is an internal issue related to email configuration. As far as the email falling in spam is concerned we would suggest you to contact your email service provider and get your TXT records checked, as the issue might be due to low spam scores.

    If you require further specific assistance to your issue we recommend opening a Support ticket with us.

    Thanks and regards,
    Support Team – WP Experts

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @wpnorcon

    We hope this message finds you well.

    We are reaching out to follow up on our previous message, as we haven’t received a response from you. We hope everything is going smoothly on your end.

    Please do not hesitate to contact us if you have any questions or concerns. We are here to assist you.

    Thank you and best regards,

    Support Team
    WP Experts

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @wpnorcon ,

    We are marking this thread as resolved due to inactivity. If you encounter any further issues, please feel free to open a new thread.

    Have a great day!

    Thanks and regards,
    Support Team – WP Experts

Viewing 3 replies - 1 through 3 (of 3 total)
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