All folders gone after last version update.

  • Resolved pcde

    (@pcde)


    1 year, 3 months ago

    Since the last Folders version update (v2.9.6) all my folders are gone. Pages, Posts, Products, Blocks… every folder I have made. All posts, pages, products, etc are now in the generic Unassigned folder. No other folders exist anymore. The Folders column is blank. This affects both my live website and my development/staging website. Everything was working perfectly prior to this. Please tell me there is a fix for this! Thanks.

    Edit to add: Just noticed, somehow the Media Folders still appear and are working normally. All others however are gone. Thx.

    • This topic was modified 1 year, 3 months ago by pcde.
    • This topic was modified 1 year, 3 months ago by pcde.
    • This topic was modified 1 year, 3 months ago by pcde.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Karina

    (@karinapremio)

    Hey @pcde , thanks for your comment and I’m sorry to hear! I can confirm there is no such known bug and generally speaking there is no way, code-wise, to delete the folders. I’d recommend that you can try to restore a working backup – e.g. in your staging environment – and try to reproduce the potential problem again. Please let me know if this helps and please feel free to contact us at [email protected] for any further questions or concerns.

    Thread Starter pcde

    (@pcde)

    My bad. I’ve got it sorted on my end I’m pretty sure. Thank you for your reply. Please do consider this resolved. If I find any actual issue I’ll post back, but I’m pretty sure all is well. Sorry for the false alarm. Cheers.

    Plugin Support Karina

    (@karinapremio)

    No worries at all! Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘All folders gone after last version update.’ is closed to new replies.