All events show same banner. How do we fix this?

  • Resolved webuser1

    (@webuser1)


    1 year, 2 months ago

    Greetings,

    Initially, we installed the free version of this plugin but could not figure out how to replace the default banner.

    So, yesterday, we purchased the premium version AND still could not figure out how to replace the default banner.

    I followed several topics about this issue and found one that allowed us to replace the default banner with our custom banner.

    The code is below:

    function default_event_banner($image_url)
    {
    $image_url = ‘{Your custom logo here}’;

     return $image_url;

    }
    add_filter(‘event_manager_default_event_banner’, ‘default_event_banner’);

    The problem with the code above is it gives you same logo for every event you create.

    That’s not what we want.

    Does this plugin allow for a different logo for each event submitted?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Rita Kikani

    (@kikanirita)

    Hi @webuser1 ,

    The code you given in above is to set your default banner for those events which has no event banner.

    To show different banner for each event, you must need to add banner image at the time of post an event.

    I have little confusion regarding your question, So could you please clear me that you want to show different thumbnail on event listing page then the single event page right? Or you are asking to change on both page with the same banner?

    Thank you.

    Thread Starter webuser1

    (@webuser1)

    We have no problems adding thumbnail images.

    We are only having problem with adding banners.

    When we try creating an event and select a banner from our media library, the banner does not get inserted. Instead, it still shows the default banner.

    Thread Starter webuser1

    (@webuser1)

    I FOUND the problem.

    When I select a banner from the media library, it does not display the fully qualified URL.

    For instance, instead of https://intranet.net/wp-content/uploads/2023/05/istockphoto-1178515843-612×612-1.jpg

    it is displaying as:

    /wp-content/uploads/2023/05/istockphoto-1178515843-612×612-1.jpg

    Not sure how to get the library or your plugin to show fully qualified URL.

    Plugin Author Rita Kikani

    (@kikanirita)

    Hi @webuser1 ,

    We verified this functionality of event banner as you said above, but this is working fine at our setup.So, I would like to suggest you to open support ticket here : https://wp-eventmanager.com/help-center/ Our team will help you to resolve this issue on your site.

    Thank you.

    Thread Starter webuser1

    (@webuser1)

    Thank you Rita,

    I submitted a ticket to this folks the same day I received your response.

    Till now, no response, not even an acknowledgement of my submission.

    I don’t know if you work for this company or not but I think it is important to let them know it is a shame that folks with free plugin get faster responses to their problems than those like me who have premium version.

    We are supposed to go LIVE with our website. Only thing holding us back now is the plugin issue.

    Plugin Author Rita Kikani

    (@kikanirita)

    Hi @webuser1 ,

    I hope the ticket has been taken care.

Viewing 6 replies - 1 through 6 (of 6 total)
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