All emails logged successfully but can only receive test emails

  • Resolved icecreamjelly

    (@icecreamjelly)


    2 months, 3 weeks ago

    Hello

    I have a website that I abandoned for a few years, but recently started working on again. Instead of deleting the website and starting from scratch, I updated all the themes and plugins and added new ones, like Fluent SMTP. I have Wrdpress 6.6.1 and PHP 8.1.

    I’ve discovered that no matter what SMTP plugin I use, I can only receive test emails and default emails from WordPress. In the email logs, it says that all emails were delivered successfully even though no test user sign ups are received.

    I’ve used other SMTP plugins on other sites (all Wordprss 6.6.1 and PHP 8.1 with the same host and SMTP details) and set them up the same way and they all work properly. It is just this one site that doesn’t.

    I was wondering if you had any idea what it might be that is causing this issue. It seems the issue is the fact that I didn’t start with a fresh installation of WordPress and I am confused why that might be so – I’ve deleted test sites many times to start again and not had an issue with emails not sending.

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    Hello @icecreamjelly,

    Thanks for reaching out regarding your email issues. I understand your concern about not being able to receive emails, even though the email logs show successful deliveries. I’d be happy to assist you.

    You mentioned that you recently updated your website with new themes, plugins, and Fluent SMTP. Let’s investigate the FluentSMTP connection settings.

    Could you please inform me which connection or delivery type you used to configure FluentSMTP? This information will help me guide you further. Please check your connection settings and let me know the following:

    • The connection or delivery type you selected (e.g., SMTP, Sendgrid, Amazon SES).
    • Any specific configuration options related to that connection type.

    Once you provide me with these details, I can assist you in troubleshooting the issue more accurately. Thank you for your cooperation, and let me know if you have any further questions.

    Thread Starter icecreamjelly

    (@icecreamjelly)

    Hello

    Thank you for the reply. Just wanted to say, I don’t know how or why but it seems the issue resolved itself, so this can be closed, which it is.

Viewing 2 replies - 1 through 2 (of 2 total)
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