All data lost after updating to new version 2.3.

  • Worst plugin I have seen ever, after updating to 2.3 version I have lost all my data. I have around 1000 entries before updating and lost everything, even categories also lost and name of short-code is also changed which this plugin provides.
    After updating this plugin to new version this plugin is completely changed, the author of this plugin and url all things are changed. Even when I rollback this plugin to old version then, previous version 2.2.6 is completely removed from there. This is the main culprit, the plugin should maintain last version so that if users have problem in new version then they can rollback the version.
    This is worst user experience they should at-least notify to admins via email about new version if all things is going to be changed.
    I believe many user lost there data due to this.

    • This topic was modified 6 months, 2 weeks ago by shubham1129.
    • This topic was modified 6 months, 2 weeks ago by shubham1129.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author themepoints

    (@themepoints)

    Hi,
    Thank you for your feedback. Unfortunately, this issue is caused by a namespace conflict, and it’s not entirely our fault. We are both working to resolve it.

    You can easily recover all your lost data by restoring the purchased plugin. Simply download the plugin from CodeCanyon, then install and activate it. We hope this will solve the issue.

    If you need any assistance in resolving the problem, please feel free to reach out.

    Best Regards

    Thread Starter shubham1129

    (@shubham1129)

    @themepoints Means I need to purchase this plugin right?

    Plugin Author themepoints

    (@themepoints)

    Hi,
    Thank you for your reply. There is no need to purchase this plugin again, as you mentioned that the previous version is 2.2.6. Simply follow the link below, log in with your credentials, download the plugin, and reinstall it

    https://codecanyon.net/item/team-showcase-wordpress-plugin/4936368

    If you need any other help Please let us know.

    Best Regards

    Plugin Author themepoints

    (@themepoints)

    @shubham1129 Any Update?

Viewing 4 replies - 1 through 4 (of 4 total)
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