All data disappeared

Version 1.0.69.2

Hello, i have same problem !!! Helpppp.

Hello, while I did install the RankMath SEO approx 1 week, all was going well until the night of Thu 8/5/2021. The plugin update for 1.0.69.2 [Aug 05, 2021] caused all our products to have a “null” in the RankMath SEO Edit Snippets area. We are unable to enter and save any new information. This is only after 1 week. This is impacting customer facing business operations in being able to make any new updates — we are stuck, in a holding stage as of right now.

These plugin releases need stronger best practices testing and validation before they are released. If there are “known” (high usage) other plugins that may impact the release of RankMath, these should be thoroughly tested and confirmed before the RankMath plugin update is released. Having the customer go through a process to deactivate, test, and then identify (if it is a conflicting plugin) is not appropriate. This plugin was recommended by the Page Builder Framework site (of which we are using their Theme). We have spent the entire 8/6/2021 morning to afternoon Google searching and researching the Forum in trying to find an answer or fix. Still an open issue as of this Submit.

Not sure of the active fix Support Team for the RankMath plugin, but “if” it is not 24×7, then a plugin update (with the Change Log changes listed) should not take place on a Thu night EST (after 5 pm) since if there is an issue, the likelihood to find, fix, test, and release the fix or updated plugin runs into the weekend. Not sure if there is support on a Sat or Sun in the host fixing country.

We are waiting for an email reply or an expedited plugin release fix for this issue. Today’s business impact has not been a great customer experience in only 1 week.

yes, me too

Hello @aoedigi, @ianx, @rnmsfus, and @laraider,

Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

Can you please open the Developer tool >> Network tab and update the post? The Network tab will show the updateMeta call, if it returns a status other than 200 then that means there is some problem.

Here is a screencast showing how to check this:
https://i.rankmath.com/OxhwsI

Also, in this KB article we have explained the steps to take when the REST request fails:
https://rankmath.com/kb/meta-data-not-saving/

That should help. Please let us know if it does not.

Looking forward to helping you.

So, @rnmsfus did RankMath’s response solve your problem or not? Some follow up, please. It would be polite if nothing else.

Hello “shorelarkbythesea”,
Yes, the issue was resolved. I replied first thing NY EST this morning (7:41 am)/8-11-2021. I told Jaideep Asrani the issue was closed and marked (checked) the Support request as resolved. Please see case #240219. There were several parts to the issue that several different Rank Math Support personnel has responded to at different times.

Not sure why you are not aware of the Support request being closed per your reply to me. Politeness always.

Thank you.

Hello all,

The support forum on our website operates completely differently and users on WP.org do not know about that.
https://support.rankmath.com/

Hope that clears the confusion. Thank you.

Hello Rank Math,

Sorry for the late response, however, the issue resolved itself somewhat.

We are now able to see the preview button when editing a product in WooCommerce, however, we are not able to preview when editing a category or a page.

We are furthermore not able to edit existing metatitles nor meta descriptions using Rank Math. When we edit something and attempt to save/update, the edit we made are not saved.

See video here: https://drive.google.com/file/d/1ZqRV5iH-cd3O2e3k4S6uqkP_AVkyMREo/view

Hello @aoedigi

It seems to be working fine on our end.

Assuming you are using the latest version of all the plugins, themes, and WordPress (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Only the site admin would know and your users won’t be affected by this troubleshooting.

You can follow this video tutorial as well:

Looking forward to helping you. Thank you.