Hi @abbasrizk
I restored a back up last night and realized after that that all the attributes and variants attached to all products got deleted. Though i can still select them when i try to add a manual order from the dashboard.
From what I understand, you ran into a bit of a snag after restoring a backup last night. You noticed that all the attributes and variants attached to your products disappeared, even though you can still select them when adding a manual order from the dashboard. Let’s see if we can get this sorted out.
Here’s what you can do to fix this:
- Review your backup: Make sure the backup you restored contains the product attributes and variants. If it doesn’t, you may need to restore a different backup that does.
- Clear your cache: Your browser cache might show outdated information. Clear it and see if the attributes and variants show up correctly.
- Turn off plugins: Sometimes, plugins can mess with WooCommerce. Try turning off all other plugins except WooCommerce and see if the problem persists. If it goes away, you can turn the plugins back on one at a time to figure out which one is causing the problem. Here’s a handy guide on how to test for conflicts: ?? How to Test for Plugin and Theme Conflicts
- Update WooCommerce: Ensure you’re using the latest version of WooCommerce. The issue might have been fixed in a more recent update.
If you’ve tried all these steps and the issue persists, we could use a bit more information. Could you tell us more about the backup you restored, such as when you created it and what it includes?
Also, could you walk us through how you add a manual order from the dashboard? Screenshots or detailed descriptions would be super helpful. You can use https://snipboard.io to share screenshots. Just follow the instructions on the page and paste the URL in your reply.
Additionally, could you share your site’s System Status report? This will help us understand your site’s setup better and pinpoint the issue. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.
If there are any fatal error logs, please share those too. You can find them in WooCommerce > Status > Logs.
Once you have that, please paste it inside a Code block in your reply, or use https://pastebin.com/ to paste it and share the link with us.
Thank you for your patience and cooperation in this matter. I’m looking forward to your response so we can solve this issue for you.
