Alert before logged-out user redirect

  • Resolved karlodz

    (@karlodz)


    11 months, 3 weeks ago

    Dear, would someone be kind and help here, as no support from plugin authors, for a more than 3 weeks already:

    1. A user needs to be logged in before posting a ticket.
    2. That is the reason why I turned ON redirecting to *existing* log-in/register page.
    3. How to warn a logged-out user with a message that we will redirect him to log in before he can post a ticket?

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Jawad Ahmed

    (@jawada)

    Hello @karlodz

    I’m sorry about the delayed support you’ve experienced. Here’s a suggestion for achieving your goal:

    You can use a popup plugin to display a message to logged-out users, informing them that they need to log in before they can post a ticket. This way, users will be aware of the requirement and can proceed accordingly.

    Additionally, if users sign up through the default Awesome Support signup page, it will create a standard WordPress user with the role of Support User. This means there might not be a need to redirect users to another login/signup page if they are using the default process.

    I hope this helps! If you have any further questions or need assistance with anything else, please let me know.

    Best regards,

Viewing 1 replies (of 1 total)
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