albums have not been opened on mobile phones

Hi @millote

Upon reviewing the page you provided, I’ve observed that the FooGallery script is not initializing upon page load, which explains why the albums on that page are unable to open.

Such issues are often linked to caching plugins or their functionalities. I noticed that you have the WP Fastest Cache plugin installed. To investigate whether it might be causing this problem, could you please disable it briefly and then load the page in an incognito or private browsing tab? I’d appreciate it if you could perform this test and inform me of the results.

Thanks.

Kind regards,
Elvis

Good afternoon, Elvis.

We have carried out the tests that you tell us, but it still does not work.

We have disabled Fastest Cache, we have cleaned the browser cache (just in case), both on the mobile phone and on the computer, and it has not worked.

Then we opened an incognito page on our mobile, but it doesn’t work either…

On a computer, it works in normal mode. But in incognito mode, it doesn’t work either, neither with Fastest Cache, nor without it (in any way).

The plugin worked for a long time with Fastest Cache, but several weeks ago it stopped working correctly, and after many tests, we don’t know the reason…

Thank you for your interest, greetings

I’m encountering a similar problem where the mobile functionality of my Filterable Gallery, powered by Elementor and FooGallery, is inconsistent. While the gallery generally works well and loads correctly, certain filters don’t function as expected on mobile devices. I’m uncertain about the potential causes for this issue and would appreciate insights into what might be causing it. I have attached the link of my website please guide me how to sort this issue out .

https://thestorylancer.com/storylancer-portfolio/

Regards

Syed Ali

Hello @millote

Thanks for getting back to me with that update. To delve deeper into this matter, I’ll require access to your admin panel. Please reach out to me via elvis at fooplugins dot com, and we can proceed with our discussion there. Following this response, I’ll be closing this ticket. Thank you.

Hello @syedali03

I’ve noticed that you previously opened a ticket regarding the same issue, and I have just provided a response to it. To streamline our communication and enhance its effectiveness, I kindly request that you continue our discussion regarding the matter you raised in that specific ticket. Thank you.

Kind regards,
Elvis