Album Thumbnails

Hello @shanekryme

Apologies, we were unable to see anything on that particular page.
Could you please share with us the exact URL to reproduce the problem?
Perhaps a screenshot?

In any case, please try to check for any existing conflicts.

1.- Temporarily deactivate all your plugins except NextGen Gallery.

2.- Is the problem solved? Then, it was caused by one of your plugins. Please check one by one and find the one causing the problem.

3.- If the problem is not solved with the deactivation of the plugins, try changing to a standard WordPress theme, it could be a conflict with your current theme.

Please let us know how it goes.

Hi Please see link below.

https://i.postimg.cc/MZVBx7gY/Screen-Shot-2019-05-31-at-9-03-47-PM.png

Hi @shanekryme,

Thanks for the screen but we are unable to get the same result. Can you please let us know what device, browser and OS are you using?

MacOS Sierra, Google Chrome.

You can also view at the link below by selecting any of the galleries.

https://sunnationja.com/gallery/

Hello @shanekryme

Let’s try to clear cache to see if we can solve this problem.
– Clear or deactivate any plugin cache you have installed (I know you have done that before, but It’s part of the troubleshooting steps).
– Go to Gallery > Other options > Miscellaneous > and click on “Clear image cache”.
– Reinsert your gallery again and save.

Note: Maybe you would like to review this documentation
Customize Thumbnail Preview Crop
https://www.imagely.com/docs/creating-new-thumbnails/

Please, let us know how it goes.
We are happy to help!

• This reply was modified 5 years, 5 months ago by gabyimagely.