Album in group wrong link (RTMediaSupport.php on line 254)

Hi @ophilippeo ??

I hope you are doing.

Please check my comment below.

https://mysite/groups/media/album/

Can you please share some visual or snapshot where it takes you to this url?

Ideally, clicking on any albums inside any group will take the user to this URL only – https://mysite/groups/groupname/media/album

Explicitly accessing this url https://mysite/groups/media/album/ will only take the user to this particular path and will throw the warning. However, I don’t see the same warning is thrown as you mentioned.

count(): Parameter must be an array or an object that implements Countable in wp-content/plugins/buddypress-media/app/main/routers/RTMediaRouter.php:228

This could be the issue with the 3rd party theme and/or plugins. Can you please check this by deactivating all the plugins except BuddyPress, rtMedia and rtMedia add-ons? Also, deactivate the currently activated theme and check this with any default WordPress theme.

Please refer to this document for more information. https://rtmedia.io/docs/troubleshooting/basic-diagnosis-guide/

Let me know if you face a similar problem with even with the environment.

You can also create a ticket on our support channel – https://rtmedia.io/support
for the further communication.

Let me know if I have missed anything to address.

Regards,
Krupa

Hi @ophilippeo ??

I hope you are doing good.

Gently checking on my previous reply, Did you check the troubleshooting doc?

If you are still facing the issue, please open a new support ticket on our support channel here – https://rtmedia.io/support

Regards,
Krupa

Hi Krupa

Thank you for your reply. Sorry for my late answer.

I opend a ticket at woffice:
https://alkaweb.ticksy.com//ticket/2237930/

It seems to be a bug resulting from their custom styling. Meanwhile I have switched to a different plugin.

Hi @ophilippeo,

Sure! No issue.

Please let us know if you have any further queries.

Regards,
Krupa