Akismet blocks new user email outside of host’s domain

  • Resolved Ambyomoron

    (@josiah-s-carberry)


    5 years, 8 months ago

    Am using Akismet 4.1.2 on WP 5.2.2.
    When Akismet is active and a new subscriber is created by an admin, the email that should be sent to that subscriber with the link to set a password is not sent if the domain of that email address is different from the domain of the WP server.
    Steps to reproduce the problem:
    0) WP is at https://www.mysite.com
    1) login as an admin and create a new user as a subscriber with email address [email protected]
    2) WP sends the email to that address with the link to reset the password (i.e., all is OK)
    3) create a new user as a subscriber with email address [email protected]
    4) WP does NOT send the email to that subscriber (and the email is NOT is a spam folder, either)
    5) deactive Akismet
    6) create a new user as a subscriber with email address [email protected]
    7) WP sends the email to that address with the link to reset the password (i.e., all is OK)
    8) reactivate Akismet
    9) once again the email is not sent

    Other notes:
    – AFAICS, there are no custom functions that concern the send of any email by WP
    – every other type of email functionality that I use works fine
    – I have no plugin installed that is specifically designed to handle email sent by WP
    – I don’t see anything in the php error log that seems to be relevant to this issue
    – I don’t see anything in the email server configuration that might be related to this issue, especially given that the email is sent whenever Akismet is deactivated.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi there.

    Hmmmm. My first thought was that that doesn’t sound like something Akismet would be involved in in any way, but your tests definitely seem to be pointing at the fact that it is. Let me address it with my fellow Akismet developers, and we’ll get back to you ASAP.

    Thread Starter Ambyomoron

    (@josiah-s-carberry)

    I was surprised, too, when my disabling of plugins pointed to Akismet. I wonder if the problem is due to some conflict between Akismet and yet some other plugin – but I have no idea what other plugins might affect sending email in that way.

    @josiah-s-carberry : can you contact us via https://akismet.com/contact/, with your API key, site, etc. It’ll probably be better to talk about those details in private (what your site runs, etc). Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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