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hidegandras
(@hidegandras)

1 year ago
Hello,

We have two issues regarding this plugin:
1. Ajax filtering is not working, after selecting a filter the page reloads.
2. We get a 404 error after selecting a filter from a higher page. Steps to reproduce:
  - Go to a higher page number (page 7 for ex.)
  - select a filter (red for ex.)
  - 404 page is displayed
The reason seems to be that the link that is generated after applying the filter also contains the page number, as there are not enough products to be displayed it gives a 404 error.

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support Alessio Torrisi
(@alessio91)

12 months ago

Hi there,

I can’t see the plugin active in your site, did you disable it?

Thread Starter hidegandras
(@hidegandras)

12 months ago

Hello, yes we removed the widget it yesterday because a lot of visitors were getting 404 pages because of this. I will create a temporary page with the widget and let you know ASAP.

Plugin Support Alessio Torrisi
(@alessio91)

11 months, 4 weeks ago

Hi there,

take your time, we remain at your disposal.

Thread Starter hidegandras
(@hidegandras)

11 months ago

Hello,

sorry for the late reply. So, the plugin is working now almost correctly, in the sense that if I am selecting a color while being on the 5th product page for ex, it shows the correct products and doesn’t give a 404 error. It was probably some issue that got fixed with an update

However, there is another issue. After selecting a filter, the filter dissapears. Reloading the page shows the filter again. What could be the source of this issue?

Here is an example: https://www.vanzari-piele.ro/categorie-produs/piele-naturala/

Plugin Support Facundo Arano
(@aranofacundo)

11 months ago

Hi there,

We’re glad the first issue is solved. I checked the page you mentioned, and it seems you are using the old widget version of the plugin.

In this case, you should go to YITH > Ajax Product Filter > Filter presets, and then create a new preset with the filters you need.

Finally, you will just need to remove the previous filter widget and add the preset to the category page by using the shortcode or YITH AJAX Filters Preset widget, and then check if the issue is solved.

You can find more information in the following page of the documentation: https://docs.yithemes.com/yith-woocommerce-ajax-product-filter/free-settings/filter-presets-2/

We’ll remain at your disposal.

Thread Starter hidegandras
(@hidegandras)

11 months ago

Hello,

so I followed your instructions, created a new filter, added the widget and now we have again the 404 issue. It seems that by accident I used the old widget.

Please go to https://www.vanzari-piele.ro/categorie-produs/piele-naturala/, then choose any page number (5-6 or something higher) and then select a colour. It should give you a 404 page.

For ex, on page 8 I selected coral colour: https://www.vanzari-piele.ro/categorie-produs/piele-naturala/page/8?yith_wcan=1&product_cat=piele-naturala&query_type_culoare=or&filter_culoare=coral

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Ajax not working + 404 error’ is closed to new replies.

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