Ajax Error 500

  • Resolved giannisdigitup

    (@giannisdigitup)


    3 months, 3 weeks ago

    Hello,

    I have activated the plugin and added the sandbox key to make some tests with the debit card payment method with revolut. When making the payment and getting the payment successfull message on the popup I get this error in the console wc-ajax=wc_revolut_process_payment_result 500. Why is this happening and how can I solve it?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @giannisdigitup,

    we’d like to investigate this issue further, but for that we’ll need a Staging environment or access to your website. Considering this information should not be shared on a public forum, please follow these steps to reach out to our help section and ask your case to be escalated:
    – Open the Revolut Business App
    – Click on your account name on the top left of your screen.
    – Open “Help” section.
    – Scroll down until you see “Chat” option.
    – Click on “Start new chat” (chat bubble icon)

    Kind regards,
    Matas from Revolut Business

    Thread Starter giannisdigitup

    (@giannisdigitup)

    Hello,

    We are facing an issue with the above. The truth is that we are administrating a site for a customer and the owner of the business account is not providing us with the credentials. Could we continue with my company email?

    Thanks!

    Hello @giannisdigitup,

    unfortunately we’ll need access in some way. In case you will not be able to provide us with the credentials, please ask your customer to follow the same steps listed above.

    Kind regards,
    Matas from Revolut Business

Viewing 3 replies - 1 through 3 (of 3 total)
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