“AH01630: client denied by server configuration” while accessing backend

Having the same problem. Impossible to configure the plugin because each time I click on the Matomo setting or diagnostics, I get blocked by the webserver for 30 minutes. What happenend with the lastest version of Matomo?

AH01630: client denied by server configuration: /home/www/wordpress/wp-content/plugins/matomo/app/config/global.ini.php

• This reply was modified 1 year, 7 months ago by wpzugang.

Hello, still no news after 3 weeks?

Hello @chtoller and @wpzugang Sorry for the late response. Can you please backup the .htaccess of Matomo and create a new one? Then, please copy and paste this script to the new .htaccess file. Please let us know how it goes.

# This file is provided from Matomo Analytics, do not edit directly
# Please report any issue or improvement directly to the Matomo team.
# Do not allow access to any php file directly unless it is index/matomo.php
<Files ~ "(\.php)$">
<IfModule mod_version.c>
	<IfVersion < 2.4>
        Order allow,deny
        Deny from all
	</IfVersion>
	<IfVersion >= 2.4>
		Require all denied
	</IfVersion>
</IfModule>
<IfModule !mod_version.c>
	<IfModule !mod_authz_core.c>
        Order allow,deny
        Deny from all
	</IfModule>
	<IfModule mod_authz_core.c>
		Require all denied
	</IfModule>
</IfModule>
</Files>
<Files ~ "^((index|piwik|matomo)\.php)$">
<IfModule mod_version.c>
	<IfVersion < 2.4>
        Order allow,deny
        Allow from all
	</IfVersion>
	<IfVersion >= 2.4>
		Require all granted
	</IfVersion>
</IfModule>
<IfModule !mod_version.c>
	<IfModule !mod_authz_core.c>
        Order allow,deny
        Allow from all
	</IfModule>
	<IfModule mod_authz_core.c>
		Require all granted
	</IfModule>
</IfModule>
</Files>

# Serve HTML files as text/html mime type - Note: requires mod_mime apache module!
<IfModule mod_mime.c>
   AddHandler text/html .html
   AddHandler text/html .htm
</IfModule>

Hi?@chtoller and @wpzugang as it has been 2 weeks I’m assuming this has been resolved. If there’s still an issue feel free to comment and we’re happy to follow up.

Hello @emermatomo and sorry that I haven’t replied yet on your suggestion. The issue still exists but I couldn’t find time to try your possible solution yet. I was hoping that @chtoller will try first ??

Could you please explain how to backup the .htaccess of Matomo and create a new one? Or do you have a tutorial for that? I could find this tutorial but it does not seem to be applicable to the wordpress plugin? Or which part do I miss? https://matomo.org/faq/how-to-install/faq_138/

• This reply was modified 1 year, 7 months ago by wpzugang.

…and please change status back to unresolved.

@wpzugang you can rename the “.htaccess” file to “.htaccess.bak”. Then you can create a new file and name it as “.htaccess”. Then, edit this file, copy and paste the script mentioned above.

Hi there,

sorry, I was travelling for three weeks and couldn’t try this.

I just did as requested, but the new .htaccess did not change anything.
Which is to be expected, because the old and new htaccess are identical (except for a missing newline at the end)

root@host3:/var/www/vhosts/tethis-it.at/matomo.tethis-it.at/wp-content/plugins/matomo# diff .htaccess.bak .htaccess
49c49
< </IfModule>
---
> </IfModule>
\ No newline at end of file

Therefore, the error stays the same. When accessing Matomo from the wordpress backend (https://matomo.tethis-it.at/wp-admin/admin.php?page=matomo-get-started) you’ll get the following in error_log:

[Mon Apr 24 08:15:49.514243 2023] [authz_core:error] [pid 1917] [client 94.16.33.171:0] AH01630: client denied by server configuration: /var/www/vhosts/tethis-it.at/matomo.tethis-it.at/wp-content/plugins/matomo/app/config/global.ini.php
[Mon Apr 24 08:15:49.566695 2023] [authz_core:error] [pid 1918] [client 94.16.33.171:0] AH01630: client denied by server configuration: /var/www/vhosts/tethis-it.at/matomo.tethis-it.at/wp-content/plugins/matomo/app/config/global.ini.php
[Mon Apr 24 08:17:29.632972 2023] [authz_core:error] [pid 1917] [client 94.16.33.171:0] AH01630: client denied by server configuration: /var/www/vhosts/tethis-it.at/matomo.tethis-it.at/wp-content/plugins/matomo/app/config/global.ini.php
[Mon Apr 24 08:17:29.676590 2023] [authz_core:error] [pid 1919] [client 94.16.33.171:0] AH01630: client denied by server configuration: /var/www/vhosts/tethis-it.at/matomo.tethis-it.at/wp-content/plugins/matomo/app/config/global.ini.php

Could you please take a look again?
If you want, I could even provide access to a matomo installation on one of my servers for you to try, but I assume you should easily be able to reproduce it.

Thanks,
Christian

@chtoller can you please check if it’s possible to get the users system report to see if there are any errors in there.
Under Diagnostics ->system report

If there is, please send it to us so we can investigate on this further.

I could get to that page and the only error that is listed is:

PHP Error Reporting After bootstrap: 4437

@wpzugang I found a similar case: https://forum.matomo.org/t/archiving-error-php-fatal-error-failed-opening-required-classes-wpmatomo-logger-php/49278/2

Can you please edit your wp-config.php and adding the following line:

define( ‘MATOMO_SUPPORT_ASYNC_ARCHIVING’, false );

Hi?@wpzugang As we didn’t receive a response, we’ll update the status of this post to resolved. If you’re still having issues, feel free to leave a comment and we’d be happy to assist.

@emermatomo Hello, unfortunately I didn’t have time to care about my website for the last 2 months. No I checked your suggestion.

Can you define where to add define(‘MATOMO_SUPPORT_ASYNC_ARCHIVING’, false ); ?

If I just add it to the config.php bottom, the whole website does not work anymore.

Edit, there was a writing mistake. I had to use ‘ instead of ’

I added: define( 'MATOMO_SUPPORT_ASYNC_ARCHIVING', false );

But still does not work. The website is still being blocked after I move to Matomo plugin. It would be really nice if there is a way to make Matomo work with wordpress.

• This reply was modified 1 year, 4 months ago by wpzugang.
• This reply was modified 1 year, 4 months ago by wpzugang.
• This reply was modified 1 year, 4 months ago by wpzugang.

Hello @wpzugang You’ll have to add the following line to your?wp-config.php
The wp-config. php file is usually located?in the root folder of your website?with other folders like /wp-content/.

@emermatomo Yes I found the wp-config.php with filezilla, edited it with notepad and then uploaded again to the server.

But whee is “the following line”? Which one is the correct line? Maybe I made a mistake.