• Resolved gqtool

    (@gqtool)


    HI

    I am trying the wordpress plugin and have signed up for a trial of agora.io. It all works as described in terms of the video calls etc. However, even though I see data on call quality when you go to the angora console there is no data about usage or recording data.

    I am using an s3 bucket and it is public at the moment with the correct credentials attached etc, however, it is not recording to the bucket and after waiting for an hour still nothing and still no data about usage etc.

    I have tested with a one to one call so I know it is working and installed correctly.

    Are you having issues with the plugin? Or is the trial not including data or recordings to test.

    As I said I can see data on analytics about the quality of the call, but under usage absolutely nothing anywhere and no recordings in the s3 bucket.

    If this works we will signup for an account, but as it stands it appears that agora.io is having a few issues?

    Many thanks!

    Steven

    • This topic was modified 5 years ago by gqtool.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor hermesf

    (@hermesf)

    Hi,

    Thanks so much for your interest in the Agora Video for WordPress plugin. I did a fresh installation of the plugin and tested the cloud recording. I am able to record to an S3 bucket without any issue.

    Your issue sounds like a common configuration issue.

    • Within your Agora Console, have you enabled Cloud Recording?
    • Within your channel settings did you make sure to choose the correct region for the S3 bucket?
    • Within the plugin’s Settings page you made sure to enter your RESTful API credentials?

    Here are a couple guides that can help ensure you have your credentials set up properly for both Agora and AWS.

    Agora Video for WordPress plugin QuickStart
    Agora Cloud Recording Quick Start

    Thread Starter gqtool

    (@gqtool)

    Thanks for this. Appreciate the response!

    I am using this to create a “Communication” group

    1. I created a fresh wordpress site.
    2. Uploaded the plugin.
    3. Did as instructed and triple checked.
    4. I enabled both ” RTMP and Cloud Recording” All as expected.
    5. Created anew project.
    6. Added the credentials and triple checked.
    7. Created a new channel.
    8. Did a basic ftp to the s3 bucket with the same aws credentials which is open.
    9. Ran multiple test groups with different people on the stream.

    And still it does not record / no errors no access issues just not recording!

    Is there supposed to be a record button or something on the communication screen?

    Plugin Contributor hermesf

    (@hermesf)

    In communication mode we don’t currently display the cloud recording button. This was a decision made during development because of the technical requirements related to allowing users to record communications.

    That being said, the Agora Video for WordPress plugin is open source so there is nothing stopping you from customizing the plugin to expose the recording button.

    If you look wihtin the wp-agora-io-broadcast.php you’ll notice the hooks for the recording settings and button. You need to migrate those into wp-agora-io-communication.php

    I will discuss the feature request for “add recording functionality to communication mode” with the team and we will figure out how it fits into the Plugin’s roadmap.

    If you have more technical questions, please join the Agora Developer Slack group and raise questions within the #wordpress-help-me channel

    Thread Starter gqtool

    (@gqtool)

    Oh. Ok. Worth putting that somewhere in the description.

    I am not a developer.

    You couldn’t expose it on the user side as there are no roles and everyone would have control, but you could easily add it to the admin side.

    So when WordPress you create the channel add in the option Record: Yes or No.
    The recording would have to be of the whole session run so a composite of the group. However, you could add in option in the same admin to record a composite or composite and individual or just individual.

    But at least the composite to begin with.

    Having it in admin means not then having to introduce roles such as Moderator, Participant, Observer and we can turn it on and off as required.

    If the record option is “On” the recording will be initiated as the stream starts and ends when it finishes.

    A more simpler solution would just create access by adding a short code option something like: record=“Yes” type=“composite” or something like that.

    The power of agora is its ability to record and send to s3 and is really needed with group communication – especially now .

    Hope this provides some useful feedback.

    Thanks again.

    Plugin Contributor hermesf

    (@hermesf)

    This is a great suggestion!

    Using a setting in the short code would expose it only to admin, we would need to just add a visual representation to the end user to know they are being recorded.

    The first iteration will likely support composite video, as individual recording creates other logistical challenges.

    I will discuss with the team and add it to our roadmap. I’ll push to add it into one of our next sprints.

    • This reply was modified 4 years, 12 months ago by hermesf. Reason: Expanded upon initial reaponse
    Thread Starter gqtool

    (@gqtool)

    Great. Thanks again for listening.

    Cheers!

    hi does it support private video and text chat and also live streaming

    Plugin Contributor hermesf

    (@hermesf)

    @socially2020,

    Thanks for you interest in Agora Video for WordPress.

    RE: Private Video – Currently the plugin does not put any limitation on privacy. The Agora plugin uses the user id’s assigned by WordPress when a user joins the channel, if you want to add a layer of privacy you can password protect the page, or limit access to specific users, but this would be separate from the Agora Video functionality.

    RE: Text Chat – Text chat features are on the roadmap but we don’t have a specific release date.

    RE: Live Streaming – The Agora Video for WordPress plugin is meant to facilitate only live streaming, this plugin is not meant for streaming prerecorded videos.

Viewing 8 replies - 1 through 8 (of 8 total)
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