Agents see all Tickets

  • Resolved moodcomunicazione

    (@moodcomunicazione)


    1 year, 1 month ago

    Hi everyone.

    We are currently evaluating the plug-in with the free version but although we have set the permissions for the Agent profile so that he only sees the tickets assigned to him and not all of them, all the tickets present always appear in the list and can also be modified. Could you give us some guidance on this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jawad Ahmed

    (@jawada)

    Hi @moodcomunicazione

    Thank you for checking Awesome Support. We have two plugins that limit the support users to see only tickets assigned to them.

    -> https://getawesomesupport.com/addons/agent-front-end-early-release/

    This will limit the agents to login to backend and only be able to see tickets assigned to them.

    -> https://getawesomesupport.com/addons/smart-agent-assignment/

    This is a powerful add-on that work on the basis of different algorithm.

    If you have any questions, please let me know.

    Regards

    Plugin Author Jawad Ahmed

    (@jawada)

    Hi Again,

    I am sorry about the confusion in my previous reply. Yes, it is possible to limit the agents to the only tickets assigned to them. You can change this by going to Dashboard>Tickets>Settings>Advanced and in the third row, you will see the Agent See All option, disable it and the agents will only be able to see the tickets assigned to them.

    I hope this will hlep, If you have any questions, please let me know.

    Regards

    Plugin Author yeisonbp

    (@yeisonbp)

    Hi,

    Marking this topic as solved. Any assistance, we are here to help.

Viewing 3 replies - 1 through 3 (of 3 total)
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