Agents need to submit tickets from front end

  • Resolved NeilAtw

    (@neilatw)


    6 years, 2 months ago

    Hi there,
    Just working out how to make this plugin work for our particular needs.
    One unusual request is to allow support agents to open tickets from the front end.

    I can see that one user worked this out for themselves, but they didn’t actually share how they did it.

    While not proficient in PHP I’m comfortable making edits to code if required.

    Thanks for any help.

    Neil

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author awesomesupport

    (@awesomesupport)

    Hi:

    There is a filter in the plugin called “wpas_agent_submit_front_end”. You need to implement a function that implements this filter in a plugin (or your theme’s functions.php file) to return the boolean value true.

    Thanks.

    @neilatw This is not an unusual request.
    We get this all the time (and need to quickly open a ticket for a client).
    @awesomesupport Suggestion: It would be nice if there was a toggle feature (for that filter) within the settings of this plugin ??

Viewing 2 replies - 1 through 2 (of 2 total)
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