agent over vies

Hi Gopi,

Did you assign the ticket to the agent? This issue will happen if you are replying with out assigning the ticket to the agent.

Let us know if the issue persists.

Regards
Gowtham

yes assigned.

Hi Gopi,

Please share a screenshot for us to understand and resolve the issue quickly. Ideally, if the ticket is assigned to the agent. Report view and Agent view will have the number of replies handled by the same agent.

Regards
Gowtham

where to share?

Hi Gopi,

The Agent who replied the ticket is itsupport@***.com however you see the report for the Agent krish.***@gmail.com . Please see the report for agent itsupport@***.com

Regards
Gowtham

so in which case it will shows in krish.***@gmail.com agent?

Hi Gopi,

Please login with Agent krish.***@gmail.com and reply to the ticket.

Regards
Gowtham

yes i was logedin .
tell me.

Hi Gopi,

Please log in and reply to the ticket. Reply count will be marked for the logged in Agent.

Regards
Gowtham

ok thank you.

You are welcome.