Agent auto-assignment

  • Resolved tatianab19

    (@tatianab19)


    5 months, 2 weeks ago

    Hello, Im looking for disable the agent auto-assigment. I just want to assign all the tickets to the default agent (set in plugin general settings). At the moment, the ticket is assigned to the person who created it.

    I tried adding define( ‘WPAS_DISABLE_AUTO_ASSIGN’, true ) but didn’t work.

    I appreciate your help!

    • This topic was modified 5 months, 2 weeks ago by tatianab19.
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  • Plugin Author Jawad Ahmed

    (@jawada)

    Hello @tatianab19

    Thank you for reaching out. That does sound unusual, as the creator cannot be an agent. Could you please confirm your current versions of Awesome Support, PHP, and WordPress?

    You can set the default assignee by navigating to:
    Tickets > Settings > General > General Admin and Agent Options > Default Assignee

    Please check this setting, and if the issue persists, let us know. We’re here to help.

    Best regards,

    Plugin Author Jawad Ahmed

    (@jawada)

    Hello @tatianab19 ,

    I hope our response to your query addressed your issue. Since we haven’t heard back from you, I will mark this thread as resolved. However, if you need any further assistance or have any questions, please feel free to reach out or create a new thread. We would love to help you.

    Best regards,

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