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Launch Thought
(@launchthought)

1 week ago

I am getting the following error when my customers attempt checkout using the Afterpay integration.

There was an error processing the payment: The provided PaymentMethod cannot be attached. To reuse a PaymentMethod, you must attach it to a Customer first.

I have Afterpay enabled in both Stripe and WooCommerce and I cannot figure out why this error is showing.

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support Zubair Zahid (woo-hc)
(@doublezed2)

6 days ago

Hello launchthought,

Thank you for contacting WooCommerce support.

I understand you’re seeing the error “The provided PaymentMethod cannot be attached. To reuse a PaymentMethod, you must attach it to a Customer first” when customers try to check out using Afterpay.

Is this issue happening for all orders where Afterpay is used as a payment method?
Also, could you tell me when this issue started?

To help you further, I’d like to understand more about your setup.
Could you please send me a copy of your site’s System Status Report?
You can find it via WooCommerce > Status.
Select Get system report and then Copy for support.

Once I have more information, I will be in a better position to assist you further.

Best regards.
Thread Starter Launch Thought
(@launchthought)

3 days, 14 hours ago
Is this issue happening for all orders where Afterpay is used as a payment method?
Also, could you tell me when this issue started?
Zubair

Yes, this issue is happening with every Afterpay-attempted checkout and this started happening when I enabled the Afterpay integration. We have not had a single successful sale using Afterpay.

Could you please send me a copy of your site’s System Status Report?
You can find it via WooCommerce > Status.
Select Get system report and then Copy for support.
Zubair

Here is the WooCommerce System, report
```
 ### WordPress Environment ### WordPress address (URL): https://knitstars.com Site address (URL): https://knitstars.com WC Version: 9.3.3 Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site. Action Scheduler Version: ? 3.8.1 Log Directory Writable: ? WP Version: ? 6.6.2 - There is a newer version of WordPress available (6.7) WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: ? ### Server Environment ### Server Info: Apache PHP Version: 8.2.24 PHP Post Max Size: 100 MB PHP Time Limit: 3600 PHP Max Input Vars: 10000 cURL Version: 7.81.0 OpenSSL/3.0.2 SUHOSIN Installed: – MySQL Version: 8.0.37-29 Max Upload Size: 50 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 9.3.3 WC Database Prefix: wp_ Total Database Size: 1018.41MB Database Data Size: 930.78MB Database Index Size: 87.63MB wp_woocommerce_sessions: Data: 1.02MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.44MB + Index: 0.09MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 2.52MB + Index: 3.00MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + 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Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block. My account: #6135 - /my-account/ Terms and conditions: ? Page not set ### Theme ### Name: Beaver Builder Child Theme Version: 1.0 Author URL: https://www.fastlinemedia.com Child Theme: ? Parent Theme Name: Beaver Builder Theme Parent Theme Version: 1.7.17.1 Parent Theme Author URL: https://www.wpbeaverbuilder.com/?utm_medium=bb-pro&utm_source=bb-theme&utm_campaign=themes-admin-page WooCommerce Support: ? ### Templates ### Overrides: – ### Subscriptions ### WCS_DEBUG: ? No Subscriptions Mode: ? Live Subscriptions Live URL: https://knitstars.com Subscriptions-core Library Version: 7.6.0 Subscription Statuses: wc-active: 5 wc-expired: 6 WooCommerce Account Connected: ? Yes Active Product Key: ? Yes Report Cache Enabled: ? Yes Cache Update Failures: ? 0 failure ### Store Setup ### Country / State: United States (US) — Oklahoma ### Subscriptions by Payment Gateway ### PayPal Gateway By Payment Plugins: wc-active: 3 other: wc-active: 2 wc-expired: 6 ### Payment Gateway Support ### Stripe: products refunds tokenization add_payment_method subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions :: products refunds PayPal Gateway By Payment Plugins: tokenization products subscriptions add_payment_method subscription_cancellation multiple_subscriptions subscription_amount_changes subscription_date_changes default_credit_card_form refunds pre-orders subscription_payment_method_change_admin subscription_reactivation subscription_suspension subscription_payment_method_change_customer ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks pattern-toolkit-full-composability product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions printful shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page launch-your-store Disabled Features: experimental-blocks minified-js product-pre-publish-modal settings async-product-editor-category-field product-editor-template-system blueprint reactify-classic-payments-settings Daily Cron: ? 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```
Thread Starter Launch Thought
(@launchthought)

3 days, 14 hours ago

` WordPress Environment WordPress address (URL): https://knitstars.com Site address (URL): https://knitstars.com WC Version: 9.3.3 Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site. Action Scheduler Version: ? 3.8.1 Log Directory Writable: ? WP Version: ? 6.6.2 – There is a newer version of WordPress available (6.7) WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: ? Server Environment Server Info: Apache PHP Version: 8.2.24 PHP Post Max Size: 100 MB PHP Time Limit: 3600 PHP Max Input Vars: 10000 cURL Version: 7.81.0 OpenSSL/3.0.2 SUHOSIN Installed: – MySQL Version: 8.0.37-29 Max Upload Size: 50 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? Database WC Database Version: 9.3.3 WC Database Prefix: wp_ Total Database Size: 1018.41MB Database Data Size: 930.78MB Database Index Size: 87.63MB wp_woocommerce_sessions: Data: 1.02MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.44MB + Index: 0.09MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 2.52MB + Index: 3.00MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + 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attachment: 2353 cartflows_flow: 15 cartflows_step: 65 custom_css: 1 customize_changeset: 28 fl-builder-history: 35 fl-builder-template: 211 fl-theme-layout: 63 kajabi_product: 16 nav_menu_item: 14 omapi: 14 page: 124 post: 260 ppn_cart_rule: 1 ppn_payment_plan: 3 ppn_product_rule: 3 product: 27 product_variation: 2 revision: 3 shop_coupon: 17 shop_order_placehold: 3370 wp_font_face: 33 wp_font_family: 12 wp_global_styles: 1 wp_navigation: 1 Security Secure connection (HTTPS): ? Hide errors from visitors: ? Active Plugins (41) Gravity Forms: by Gravity Forms – 2.8.18 Redirect 404 to Homepage: by pipdig – 1.0 Advanced Database Cleaner: by Younes JFR. – 3.1.5 Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.8.4.3 Beaver Themer: by The Beaver Builder Team – 1.4.11.2 Ultimate Addons for Beaver Builder: by Brainstorm Force – 1.35.27 Blackhole for Bad Bots: by Jeff Starr – 3.7.3 CartFlows Pro: by CartFlows Inc – 2.1.0 CartFlows: by CartFlows Inc – 2.1.0 Checkout Plugins – Stripe for WooCommerce: by Checkout Plugins – 1.10.0 Classic Editor: by WordPress Contributors – 1.6.5 Cloudflare: by Cloudflare Inc. – 4.12.8 Code Snippets: by Code Snippets Pro – 3.6.5.1 GDPR Cookie Compliance: by Moove Agency – 4.15.5 Site Kit by Google: by Google – 1.139.0 Gravity Forms Zero Spam: by GravityKit – 1.4.4 Gravity Forms reCAPTCHA Add-On: by Gravity Forms – 1.6.0 Gravity Forms Zapier Add-On: by Gravity Forms – 4.3.0 Imagify: by Imagify Image Optimizer – Optimize Images & Convert WebP & Avif – 2.2.3.1 Import Export Suite for WooCommerce: by WebToffee – 1.3.0 LeadDyno WordPress Plugin: by LeadDyno – 1.10.7 Limit Login Attempts: by Johan Eenfeldt – 1.7.2 OptinMonster: by OptinMonster Popup Builder Team – 2.16.8 Payment Plan Suite: by Flintop – 1.3.0 Product Video for WooCommerce: by Addify – 1.6.0 Payment Plugins for PayPal WooCommerce: by Payment Plugins [email protected] – 1.0.53 Redirection: by John Godley – 5.5.0 Wicked Folders: by Wicked Plugins – 3.0.7 WooCommerce.com Update Manager: by Automattic – 1.0.3 WooCommerce Stripe Gateway: by Stripe – 8.8.2 WooCommerce Order Counter: by Launch Thought – 1.0.1 WooCommerce Subscriptions: by WooCommerce – 6.8.0 (update to version 6.9.0 is available) WooCommerce Zapier: by Tectalic (formerly OM4 Software) – 2.11.1 WooCommerce: by Automattic – 9.3.3 (update to version 9.4.1 is available) WooPack for Beaver Builder: by Team IdeaBox – Beaver Addons – 1.5.7.1 WordPress Importer: by wordpressdotorg – 0.8.3 Yoast SEO: by Team Yoast – 23.8 WP All Export Pro: by Soflyy – 1.9.1 WP Headers And Footers: by WPBrigade – 3.0.0 WP All Export – WooCommerce Export Add-On Pro: by Soflyy – 1.0.9 WP Engine Revisions Enabler: by Launch Thought INC. – 1.0 Inactive Plugins (2) WooCommerce PayPal Payments: by WooCommerce – 2.9.4 WP Debugging: by Andy Fragen – 2.12.1 Dropin Plugins () advanced-cache.php: advanced-cache.php object-cache.php: Memcached Must Use Plugins (5) Force Strong Passwords – WPE Edition: by Jason Cosper – 1.8.0 WP Engine Cache Plugin: by WP Engine – 1.3.2 WP Engine Seamless Login Plugin: by WP Engine – 1.6.1 WP Engine Security Auditor: by wpengine – 1.1.1 WP Engine System: by WP Engine – 6.3.0 Settings Legacy API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: ? HPOS feature enabled: ? Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore HPOS data sync enabled: – Logging Enabled: ? Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 71 MB WC Pages Shop base: #6268 – /shop/ Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block. Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block. My account: #6135 – /my-account/ Terms and conditions: ? Page not set Theme Name: Beaver Builder Child Theme Version: 1.0 Author URL: https://www.fastlinemedia.com Child Theme: ? Parent Theme Name: Beaver Builder Theme Parent Theme Version: 1.7.17.1 Parent Theme Author URL: https://www.wpbeaverbuilder.com/?utm_medium=bb-pro&utm_source=bb-theme&utm_campaign=themes-admin-page WooCommerce Support: ? Templates Overrides: – Subscriptions WCS_DEBUG: ? No Subscriptions Mode: ? Live Subscriptions Live URL: https://knitstars.com Subscriptions-core Library Version: 7.6.0 Subscription Statuses: wc-active: 5 wc-expired: 6 WooCommerce Account Connected: ? Yes Active Product Key: ? Yes Report Cache Enabled: ? Yes Cache Update Failures: ? 0 failure Store Setup Country / State: United States (US) — Oklahoma Subscriptions by Payment Gateway PayPal Gateway By Payment Plugins: wc-active: 3 other: wc-active: 2 wc-expired: 6 Payment Gateway Support Stripe: products refunds tokenization add_payment_method subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions :: products refunds PayPal Gateway By Payment Plugins: tokenization products subscriptions add_payment_method subscription_cancellation multiple_subscriptions subscription_amount_changes subscription_date_changes default_credit_card_form refunds pre-orders subscription_payment_method_change_admin subscription_reactivation subscription_suspension subscription_payment_method_change_customer Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks pattern-toolkit-full-composability product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions printful shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page launch-your-store Disabled Features: experimental-blocks minified-js product-pre-publish-modal settings async-product-editor-category-field product-editor-template-system blueprint reactify-classic-payments-settings Daily Cron: ? Next scheduled: 2024-11-19 14:46:40 +00:00 Options: ? Notes: 75 Onboarding: completed Action Scheduler Canceled: 1 Oldest: 2024-10-29 18:09:11 +0000 Newest: 2024-10-29 18:09:11 +0000 Complete: 42,313 Oldest: 2024-10-19 00:08:19 +0000 Newest: 2024-11-18 17:32:00 +0000 Failed: 5 Oldest: 2024-10-22 14:13:55 +0000 Newest: 2024-11-05 14:15:56 +0000 Pending: 815 Oldest: 2024-11-18 17:36:17 +0000 Newest: 2024-12-18 17:23:17 +0000 WooCommerce Zapier Database Version: ? 20 Detailed Logging Enabled: No Legacy Mode Disabled: ? Yes SSL: ? Yes REST API Authentication Key(s): ? 20 Task History Record Count: ? 55581 Webhook #32: WooCommerce Zapier <ul> <li>Status: active</li> <li>Trigger: order.paid</li> <li>Delivery Count: 191</li> <li>User: [email protected] Webhook #31: WooCommerce Zapier</li> <li>Status: active</li> <li>Trigger: order.paid</li> <li>Delivery Count: 296</li> <li>User: [email protected] Webhook #29: WooCommerce Zapier</li> <li>Status: active</li> <li>Trigger: order.paid</li> <li>Delivery Count: 327</li> <li>User: [email protected] Webhook #28: WooCommerce Zapier</li> <li>Status: active</li> <li>Trigger: order.paid</li> <li>Delivery Count: 765</li> <li>User: [email protected] Webhook #27: WooCommerce Zapier</li> <li>Status: active</li> <li>Trigger: order.paid</li> <li>Delivery Count: 1290</li> <li>User: [email protected] Webhook #24: WooCommerce Zapier</li> <li>Status: active</li> <li>Trigger: order.paid</li> <li>Delivery Count: 2129</li> <li>User: [email protected] Webhook #22: WooCommerce Zapier</li> <li>Status: active</li> <li>Trigger: order.paid</li> <li>Delivery Count: 2335</li> <li>User: [email protected] Webhook #21: WooCommerce Zapier</li> <li>Status: active</li> <li>Trigger: order.paid</li> <li>Delivery Count: 2335</li> <li>User: [email protected] Webhook #20: WooCommerce Zapier</li> <li>Status: active</li> <li>Trigger: order.paid</li> <li>Delivery Count: 2335</li> <li>User: [email protected] Webhook #19: WooCommerce Zapier</li> <li>Status: active</li> <li>Trigger: order.paid</li> <li>Delivery Count: 2335</li> <li>User: [email protected] Webhook #18: WooCommerce Zapier</li> <li>Status: active</li> <li>Trigger: order.paid</li> <li>Delivery Count: 2335</li> <li>User: [email protected] Webhook #17: WooCommerce Zapier</li> <li>Status: active</li> <li>Trigger: order.paid</li> <li>Delivery Count: 2335</li> <li>User: [email protected] Webhook #16: WooCommerce Zapier</li> <li>Status: active</li> <li>Trigger: order.paid</li> <li>Delivery Count: 2335</li> <li>User: [email protected] Webhook #15: WooCommerce Zapier</li> <li>Status: active</li> <li>Trigger: order.paid</li> <li>Delivery Count: 2335</li> <li>User: [email protected] Webhook #14: WooCommerce Zapier</li> <li>Status: active</li> <li>Trigger: order.paid</li> <li>Delivery Count: 2335</li> <li>User: [email protected] Webhook #13: WooCommerce Zapier</li> <li>Status: active</li> <li>Trigger: order.paid</li> <li>Delivery Count: 2418</li> <li>User: [email protected] Webhook #12: WooCommerce Zapier</li> <li>Status: active</li> <li>Trigger: order.paid</li> <li>Delivery Count: 2437</li> <li>User: [email protected] Webhook #11: WooCommerce Zapier</li> <li>Status: active</li> <li>Trigger: order.paid</li> <li>Delivery Count: 2437</li> <li>User: [email protected] Webhook #10: WooCommerce Zapier</li> <li>Status: active</li> <li>Trigger: order.paid</li> <li>Delivery Count: 2437</li> <li>User: [email protected] Webhook #9: WooCommerce Zapier</li> <li>Status: active</li> <li>Trigger: order.paid</li> <li>Delivery Count: 2437</li> <li>User: [email protected] Webhook #8: WooCommerce Zapier</li> <li>Status: active</li> <li>Trigger: order.paid</li> <li>Delivery Count: 2437</li> <li>User: [email protected] Webhook #7: WooCommerce Zapier</li> <li>Status: active</li> <li>Trigger: order.paid</li> <li>Delivery Count: 2437</li> <li>User: [email protected] Webhook #6: WooCommerce Zapier</li> <li>Status: active</li> <li>Trigger: order.paid</li> <li>Delivery Count: 2437</li> <li>User: [email protected] Webhook #5: WooCommerce Zapier</li> <li>Status: active</li> <li>Trigger: order.paid</li> <li>Delivery Count: 2437</li> <li>User: [email protected] Webhook #4: WooCommerce Zapier</li> <li>Status: active</li> <li>Trigger: order.paid</li> <li>Delivery Count: 2437</li> <li>User: [email protected] Webhook #3: WooCommerce Zapier</li> <li>Status: active</li> <li>Trigger: order.paid</li> <li>Delivery Count: 2441</li> <li>User: [email protected] Deleted Webhook Delivery Count: 2776</li> </ul> Status report information Generated at: 2024-11-18 17:35:50 +00:00 `

Plugin Support shahzeen(woo-hc)
(@shahzeenfarooq)

2 days, 16 hours ago

Hi there!

I noticed that your WordPress, WooCommerce Subscriptions, and WooCommerce plugins are not running the latest versions. Could you please update all your plugins to the latest versions and check if that resolves the issue?

If the issue persists, please enable the Stripe error log by going to WooCommerce > Payments > Stripe > Settings, scroll down to the Advanced tab, and check the Error Log option.

Then, go to WooCommerce > Status > Logs, open the log file related to Stripe payments, copy the error log, and share it here.

With that information, we’ll be happy to assist you further in resolving this!

Thread Starter Launch Thought
(@launchthought)

1 day, 16 hours ago

Error report here

https://pastebin.com/ViLUeatJ

Plugin Support Feten L. a11n
(@fetenlakhal)

19 hours, 30 minutes ago

Hi there,

Thanks for sharing the logs with us.

Can you please let us know if the Credit/Debit Card payment method is working well?

Also, have you tried performing a conflict test? This involves deactivating all plugins except for WooCommerce and Stripe, then placing a test order. Here are some useful resources:

https://woocommerce.com/document/stripe/customer-experience/testing/

https://woocommerce.com/document/how-to-test-for-conflicts/

Finally, have you made any recent changes to your DNS, such as switching hosts? Try updating your webhooks and account keys. For guidance on setting up webhooks, check out this resource: https://woocommerce.com/document/stripe/setup-and-configuration/stripe-webhooks/