• Resolved lilgreen

    (@lilgreen)


    After WP upgrade to 5.4 my sites no longer have a menu. When I turn off the plugin Elementor – Header, Footer & Blocks it shows up. I really like using this app since it shows up so nicely.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hello @lilgreen

    We noticed the theme used on your end is GeneratePress. However, at our end, GP theme is working fine with EHF and WP v5.4.1.

    While we are not sure what could be wrong unless we took a closer look.

    Can you open a quick ticket through our Support Portal so that we can help you accordingly?

    Looking forward to hearing from you!

    Regards,
    Suman

    buenas, a mi me pasa lo mismo, he tenido que subir una copia de seguridad para que vuelva el menú de navegación, alguna solución? cuna actualizo desaparece

    Thread Starter lilgreen

    (@lilgreen)

    I see the problem is in the plugin Elementor – Header, Footer & Blocks. When I turn it off I get my menu. I love the plugin I guess I will have to stop using it. I have purchased the GeneratePress theme last night. With that I can sort of create my header although it requires coding which I am not very good at and do not have a lot of time to do. When I go to the plugin support it says it is updated and is compatible with the update so no help there.

    Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hello @lilgreen

    That’s strange!

    Can you help me with the ticket ID in which the issue was reported?

    If you have another staging setup with the issue, please help us out we would love to take a quick look and help resolve the same.

    Also, @mercerianinot, if you are still seeing the issue, please reach out to us through our Support Portal to help you quicker, do mention the Support Topic in the ticket.

    Looking forward to hearing from you!

    Regards,
    Suman

    I have the same problem, when I deactivate the complement “Elementor – Header, Footer & Blocks Template” my hamburger menu reappears, I am using the Astra theme, I have the latest version active, is there any solution?

    Thread Starter lilgreen

    (@lilgreen)

    My only sulution was to turn off the header and start rebuilding. I use GeneratePress so I paid for the theme and they have some useful tools

    Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hello @lilgreen

    We tried checking on our end and seemed to be working without any issues.

    If you are still facing issues, please reach out to us through our Support Portal for faster resolution. @maty70 please note too.

    Looking forward to hearing from you!

    Regards,
    Suman

    Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hello @maty70,

    We tried checking with Astra theme on our end and it works fine.

    We would need to have a closer look to check what exactly is causing this at your end.

    Could you please ticket through our Support Portal so that we can help you solve the issue?

    Looking forward to hearing from you!

    Regards,
    Rahul

    Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hello there,

    We are marking this topic as resolved as we haven’t received any response in more than 3 weeks.

    Please feel free to reach out to us through the link here if you are still facing any issues! ??

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘After WP 5.4.1 update menu is gone using Elementor – Header, Footer & Blocks’ is closed to new replies.