Hello,
Thank you for contacting MyThemeShop today and sorry for any inconvenience that might have been caused due to that.
Did you try disabling other plugins to see if there is a conflict somewhere? As the plugin is working perfectly fine in our tests.
If that didn’t help, please register for ?*FREE*? by following below link
https://mythemeshop.com/#signup
and open a new thread by following this tutorial:
https://community.mythemeshop.com/topic/13203-read-first-support-policy-for-free-plugins/
We handle all our theme/plugin related help through our support forums.
One of our moderators will definitely help you. You do not need to register separately for the forums, you can just login to your member’s account on mythemeshop.com and you will be logged in automatically in the support forums. Or, you can log in with your MyThemeShop username and password on the forum too.
Looking forward to help you. Thank you.
P.S. Please do leave your WordPress & FTP login details in the sensitive area, so our moderators can assist you better and faster.