after woocommerce update it throws error while first time loading the site

Hi @bavamca

Thanks for reaching out!

I understand that you are receiving the error message above after updating the plugin.

I’d like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.

You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

HI @xue28

### WordPress Environment ###

WordPress address (URL): https://mywebsite.com  - IF you really need website name i'll send you 
Site address (URL): https://mywebsite.com
WC Version: 7.0.0
REST API Version: ? 7.0.0
WC Blocks Version: ? 8.5.1
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.3
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.25
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1q-fips

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.0.0
WC Database Prefix: wp_
Total Database Size: 17.41MB
Database Data Size: 14.49MB
Database Index Size: 2.92MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_glsr_assigned_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_glsr_assigned_terms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_glsr_assigned_users: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_glsr_ratings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mystickymenu_contact_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 4.48MB + Index: 0.13MB + Engine InnoDB
wp_postmeta: Data: 1.52MB + Index: 0.44MB + Engine InnoDB
wp_posts: Data: 4.52MB + Index: 0.25MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.16MB + Index: 0.02MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_slides: Data: 1.52MB + Index: 0.02MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_indexable: Data: 0.31MB + Index: 0.16MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

alus_brand: 6
alus_footer: 10
attachment: 352
custom_css: 2
customize_changeset: 72
mc4wp-form: 1
nav_menu_item: 29
page: 78
post: 15
postman_sent_mail: 10
product: 6
revision: 430
shop_coupon: 1
shop_order: 15
site-review: 1
testimonial: 3
wp_global_styles: 1
wpautoterms_page: 1
wpcf7_contact_form: 4

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (18) ###

Template Library and Redux Framework: by Extendify – 4.3.19
Alura Studio: by Alura Studio – 1.1.8
BackupBuddy: by iThemes – 8.7.4.0
Contact Form 7: by Takayuki Miyoshi – 5.6.4
Google Listings and Ads: by WooCommerce – 2.2.0
Health Check & Troubleshooting: by The www.remarpro.com community – 1.5.0
WPBakery Page Builder: by Michael M - WPBakery.com – 6.6.0
myStickymenu: by Premio – 2.6.1
Slider Revolution: by ThemePunch – 6.4.11
Simple Custom CSS: by John Regan – 4.0.6
SiteGround Migrator: by SiteGround – 2.0.2
WooCommerce Stripe Gateway: by WooCommerce – 6.9.0
WooCommerce Multiple Currencies: by Lagudi Domenico – 5.5
WooCommerce PayPal Payments: by WooCommerce – 1.9.4
WooCommerce: by Automattic – 7.0.0
WP Mail SMTP: by WPForms – 3.6.1
WP Rollback: by GiveWP.com – 1.7.2
WP Super Cache: by Automattic – 1.9

### Inactive Plugins (12) ###

Better Font Awesome: by Mickey Kay – 2.0.3
CMB2: by CMB2 team – 2.10.1
Duplicate Page: by mndpsingh287 – 4.4.9
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.10
Otter – Page Builder Blocks & Extensions for Gutenberg: by ThemeIsle – 2.1.0
Preview E-mails for WooCommerce: by Digamber Pradhan – 2.1.1
Umbala Importer: by Alura Studio – 1.1.5
WPForms Lite: by WPForms – 1.7.7.2
WP Mail SMTP: by WPForms – 3.6.1
YITH WooCommerce Compare: by YITH – 2.19.0
YITH WooCommerce Wishlist: by YITH – 3.14.0
Yoast SEO: by Team Yoast – 19.8

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

Health Check Troubleshooting Mode: by  – 1.8.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: SGD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #565 - /shop-2/
Cart: #609 - /shopping-cart/
Checkout: #2102 - /checkout/
My account: #607 - /my-account/
Terms and conditions: #4804 - /terms-condition/

### Theme ###

Name: Umbala Child
Version: 1.0.0
Author URL: https://alura-studio.com
Child Theme: ?
Parent Theme Name: Umbala
Parent Theme Version: 1.8.0
Parent Theme Author URL: https://themeforest.net/user/alurastudio
WooCommerce Support: ?

### Templates ###

Overrides: umbala/woocommerce/archive-product.php
umbala/woocommerce/cart/cart.php
umbala/woocommerce/checkout/form-checkout.php
umbala/woocommerce/content-product-cat.php
umbala/woocommerce/content-product.php
umbala/woocommerce/content-single-product.php
umbala/woocommerce/content-widget-product.php
umbala/woocommerce/global/quantity-input.php
umbala/woocommerce/loop/add-to-cart.php
umbala/woocommerce/loop/loop-end.php
umbala/woocommerce/loop/loop-start.php
umbala/woocommerce/loop/no-products-found.php
umbala/woocommerce/loop/orderby.php
umbala/woocommerce/loop/pagination.php
umbala/woocommerce/myaccount/navigation.php
umbala/woocommerce/single-product/add-to-cart/grouped.php
umbala/woocommerce/single-product/add-to-cart/variable.php
umbala/woocommerce/single-product/product-image.php
umbala/woocommerce/single-product/product-thumbnails.php
umbala/woocommerce/single-product/rating.php
umbala/woocommerce/single-product/related.php
umbala/woocommerce/single-product/tabs/tabs.php
umbala/woocommerce/single-product.php

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: SG
WooCommerce currency supported: ?
PayPal card processing available in country: –
Pay Later messaging available in country: –
Webhook status: ?
Vault enabled: ?
Logging enabled: ?
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: ?

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-11-01 18:11:25 +00:00
Options: ?
Notes: 55
Onboarding: skipped

### Action Scheduler ###

Complete: 224
Oldest: 2022-10-12 04:17:59 +0000
Newest: 2022-11-01 06:27:21 +0000

Pending: 5
Oldest: 2022-11-02 05:18:27 +0000
Newest: 2022-11-08 05:18:27 +0000

### Status report information ###

Generated at: 2022-11-01 15:06:43 +00:00

when we visit first time this error shown

if any one check on site first time this error shown

https://ibb.co/hCSXfgq

after refresh the error will gone i have no clue

kindly let me know what i need to to

@xue28
any update pls

Hello,

Please navigate to WP Dashboard > plugins > locate WooCommerce and update it to the latest versions.

Also, please go to WooCommerce > status > tools > update database.

After updating, does the issue persist? Please let us know how that goes.

Hi,

I’m having the same problem and I’ve tried the recommendations provided by @ihereira but I’m still getting the fatal error as follows:

[01-Dec-2022 10:27:23 UTC] PHP Fatal error:  Uncaught Error: Call to a member function get_allowed_countries() on null in /home/pollo/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php:1353
Stack trace:
#0 /home/pollo/public_html/wp-content/plugins/woocommerce/includes/data-stores/class-wc-customer-data-store-session.php(129): wc_get_customer_default_location()
#1 /home/pollo/public_html/wp-content/plugins/woocommerce/includes/data-stores/class-wc-customer-data-store-session.php(118): WC_Customer_Data_Store_Session->set_defaults(Object(WC_Customer))
#2 /home/pollo/public_html/wp-content/plugins/woocommerce/includes/class-wc-data-store.php(159): WC_Customer_Data_Store_Session->read(Object(WC_Customer))
#3 /home/pollo/public_html/wp-content/plugins/woocommerce/includes/class-wc-customer.php(125): WC_Data_Store->read(Object(WC_Customer))
#4 /home/pollo/public_html/wp-content/plugins/woocommerce/includes/class-woocommerce.php(840): WC_Customer->__construct(0, true)
#5 /home/pollo/public_html/wp-content/plug in /home/pollo/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php on line 1353

On stack trace #5 I see something weird, not sure if that has anything to do with it… the path looks broken with a space and seems incomplete:

“/public_html/wp-content/plug (space) in (space) /home/etc…”

Please help… this is a live eCommerce store and I’m losing customers.

Hello @wikidcool,

I understand you have the same problem but we need to handle each request individually in forums.

Please open your own thread and make sure to include as much information as you can.

Thank you!