after upgrade to 5.9 order search failed

  • Resolved maxxqf

    (@maxxqf)


    2 years, 12 months ago

    for points and reward plugin working , I upgrade my woocommerce to 5.9.0. then today I accidentally find that in order management ,I can’t search order by clients address or products or phone number . this caused big problem for my order management .

    does anyone has the same problem ? or just me ?
    how to fix it ,and whom I should contact ?

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  • Thread Starter maxxqf

    (@maxxqf)

    my site languages is Chinese by the way

    Hello,

    I can’t search order by clients address or products or phone number

    This kind of problem is usually caused by a conflict with your theme or with another plugin. The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Test to see if the issue has been resolved

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Hi @maxxqf

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

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