After upgrade, cron job of sending emails not working

Did you enable the new auto cron feature? It’s under sending account I believe. We can check your site to make sure messages send even if your site doesn’t get a lot if traffic, which is how the wordpress cron works.

Please click the following link for instructions on what info to provide support. https://sendpress.com/support/knowledgebase/what-information-should-i-provide-in-a-support-ticket/

Just remove your URL if posting here.

Apache logs may also help if you can get them.

The strange thing is that in the previous versions, the process of sending emails was working every hour in a success way while my website traffic is the same like now.
I wonder what is changing here in the new version that makes sending emails every hour not working automatically? and need be be manually?

Please I need to understand what is changing.

Thanks.

There could definitely be a bug. That’s why it would help to have some more information about your site. But if you try Enabling the new auto cron feature it just may fix the problem for now while we determine why it is not working for you without that enabled. You can always disable it later and use the built-in WordPress Cron.

OK, here is my website debug information:

WordPress Version: 3.6.1
SendPress Version: 0.9.5
PHP Version: 5.2.17
PHP Memory Limit: 256 MByte
PHP Memory Used: 30.88 MByte
MySQL Version: 5.5.32

Database Tables:
wp_sendpress_subscribers_event OK
wp_sendpress_report_url OK
wp_sendpress_subscribers_status OK
wp_sendpress_subscribers OK
wp_sendpress_list_subscribers OK
wp_sendpress_queue OK

Ports:
Port 25: blocked
Port 465: open
Port 587: blocked

### Begin System Info ###

## Please include this information when posting support requests ##

Multi-site: No

SITE_URL:
HOME_URL:

SP Version: 0.9.5
WordPress Version: 3.6.1

Platform: Windows
Browser Name: Chrome
Browser Version: 30.0.1599.69
User Agent String:

Database Tables:
wp_sendpress_subscribers_event OK
wp_sendpress_report_url OK
wp_sendpress_subscribers_status OK
wp_sendpress_subscribers OK
wp_sendpress_list_subscribers OK
wp_sendpress_queue OK

Sending Method: SendPress_Sender_Website

PHP Version: 5.2.17
MySQL Version: 5.5.32-cll
Web Server Info: Apache/2.2.25 (Unix) mod_ssl/2.2.25 OpenSSL/1.0.0-fips DAV/2 mod_bwlimited/1.4

PHP Memory Limit: 256M
PHP Post Max Size: 64M

WP_DEBUG: Disabled

WP Table Prefix: Length: 3 Status: Acceptable

Show On Front: posts
Page On Front: #0
Page For Posts: #0

Session: Disabled
Session Name: PHPSESSID
Cookie Path: /
Save Path: /tmp
Use Cookies: On
Use Only Cookies: Off

UPLOAD_MAX_FILESIZE: 64MB
POST_MAX_SIZE: 64MB
WordPress Memory Limit: 40MB
WP_DEBUG: Off
DISPLAY ERRORS: On (1)
FSOCKOPEN: Your server supports fsockopen.

ACTIVE PLUGINS:

SendPress: Email Marketing and Newsletters: 0.9.5

CURRENT THEME:

Twenty Thirteen: 1.0

### End System Info ###

i Believe i found the problem and should have it fixed in the release coming out today.

Josh

Great, waiting for the release.
Thanks.

Hello Josh, I’m having the same problem. Emails get queued but the automatic sending doesn’t happen: I have to press the button every hour…

My Debug Info:
WordPress Version: 3.7.1
SendPress Version: 0.9.6.4
PHP Version: 5.4.14
PHP Memory Limit: 256 MByte
PHP Memory Used: 38.14 MByte
MySQL Version: 5.1.71

Database Tables:
wp_sendpress_subscribers_event OK
wp_sendpress_report_url OK
wp_sendpress_subscribers_status OK
wp_sendpress_subscribers OK
wp_sendpress_list_subscribers OK
wp_sendpress_queue OK

Ports:
Port 25: blocked
Port 465: blocked
Port 587: open

Support Info:

### Begin System Info ###

## Please include this information when posting support requests ##

Multi-site: No

SITE_URL: https://www.besharptherapy.com/v3
HOME_URL: https://www.besharptherapy.com

SP Version: 0.9.6.4
WordPress Version: 3.7.1

Platform: Apple
Browser Name: Chrome
Browser Version: 31.0.1650.57
User Agent String: Mozilla/5.0 (Macintosh; Intel Ma
c OS X 10_8_5) AppleWebKit/537.3
6 (KHTML, like Gecko) Chrome/31.
0.1650.57 Safari/537.36

Database Tables:
wp_sendpress_subscribers_event OK
wp_sendpress_report_url OK
wp_sendpress_subscribers_status OK
wp_sendpress_subscribers OK
wp_sendpress_list_subscribers OK
wp_sendpress_queue OK

Sending Method: SendPress_Sender_Website

PHP Version: 5.4.14
MySQL Version: 5.1.71-log
Web Server Info: Apache

PHP Memory Limit: 256M
PHP Post Max Size: 20M

WP_DEBUG: Disabled

WP Table Prefix: Length: 3 Status: Acceptable

Show On Front: page
Page On Front: Welcome #21
Page For Posts: Welcome #21

Session: Disabled
Session Name: PHPSESSID
Cookie Path: /
Save Path: /tmp/
Use Cookies: On
Use Only Cookies: On

UPLOAD_MAX_FILESIZE: 20MB
POST_MAX_SIZE: 20MB
WordPress Memory Limit: 40MB
WP_DEBUG: Off
DISPLAY ERRORS: N/A
FSOCKOPEN: Your server supports fsockopen.

ACTIVE PLUGINS:

BAW Login/Logout menu: 1.3.2
BeSharpTherapy Site Plugin:
Cropnote: 1.0.4
Hello Dolly: 1.6
Jetpack by WordPress.com: 2.6.1
MCE Table Buttons: 2.0
Pie Register: 1.31.3
PrettyPhoto: 1.0
Remove Dashboard Access: 1.0
Rotating Tweets (Twitter widget & shortcode): 1.6.4
SendPress: Email Marketing and Newsletters: 0.9.6.4
Theme My Login: 6.3.8
Twitter Widget Pro: 2.6.0
WordPress Importer: 0.6.1
Wordpress Language: 1.1.1
WordPress SEO: 1.4.19
WP-Cron Control: 0.7
WP Mobile Theme Switcher: v1.0.1
WP User Avatar: 1.6.6

CURRENT THEME:

Custom Community: 1.17.3.1

### End System Info ###

Do you have auto cron enabled?

yes I do

I don’t see your domain listed for auto cron. Would it be possible for you to disable it and then reenable it? Depending on which version you upgraded from it’s possible that disabling and re-enabling would be required because of some code changes. Give that a try and let us know. Also let me know when you make the change so I can check to see if it registered.

Ok, I’ve done that. Can you check if my site is registered? Thanks.

Looks like it registered. We think we may have discovered a bug. I’ll update you when I know more.

I am pretty sure that we were able to resolve this. Your site is now registered and I think the update that we released last night should take care of any further issues.

I’ve now updated to the new version. Should I delete my queue and start again?

It’s up to you. I’m not sure deleting your queue is necessary, but if you want to start fresh and it won’t cause you any problems to do so it seems like a good idea.