After upgrade emails missing additional fields (PRO)

  • Resolved RayB56

    (@stryker56)


    1 year, 5 months ago

    Hello, I have purchased your PRO plugin but it has expired so can’t place a support call on your website.

    Directly after upgrading your plugin to the latest version the additional fields have now disappeared from emails. (I also upgraded WordPress, Woocommerce and other plugins at the same time)

    Is there something I need to do to make them reappear again. As mentioned I purchased the PRO version but it’s currently expired.

    Screenshot of mock email before upgrade – https://snipboard.io/nfyXiA.jpg (using email customizer which shows emails before sending)

    Screenshot of mock email after upgrade – https://snipboard.io/kObKzC.jpg

    Screenshot of email tab of both before and after – https://snipboard.io/rOkpoN.jpg

    Screenshot of custom field – https://snipboard.io/mNQ39k.jpg

    I hope you can help me as I didn’t expect any issue like this by just upgrading.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter RayB56

    (@stryker56)

    I Just noticed that there is a new plugin now after the upgrade called just WooCommerce Checkout manager – (without the PRO). and one WITH the PRO which I assume is the one I purchased a while ago.

    Here is a snapshot of before and after plugins – https://snipboard.io/grUsqe.jpg

    Can you please clear things up as I feel I shouldn’t be required to purchase it again to gain the same functionality as before the upgrade – thanks.

    Thread Starter RayB56

    (@stryker56)

    Also, just to let you know I activated the licenses again for all three websites that I upgraded (I have an agency license with 3 out of the five activated) and all three experience the same issue – no additional fields showing on the emails.

    Here is a link showing how many activations I have – https://snipboard.io/k6toaJ.jpg

    Thankyou

    Plugin Author quadlayers

    (@quadlayers)

    Hello @stryker56

    Make sure the setting Add for this order status is not empty

    https://quadlayers.com/documentation/woocommerce-checkout-manager/emails/

    Thread Starter RayB56

    (@stryker56)

    I did add different types of emails in that field before I took those screenshots and it didn’t work but I was only looking at “Mock Emails” from Email Customizer plugin and now assume that the mock emails may not have shown the additional because it was not any of those types. I will test it on real emails so hopefully this will work as expected. Thankyou for your reply. I will let you know if I need further assistance.

    Plugin Author quadlayers

    (@quadlayers)

    That’s great! Please keep us posted here.

Viewing 5 replies - 1 through 5 (of 5 total)
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