After updating to WordPress 4.9.7, I am having major problems with User Roles!

If the option_value indeed without ending with curly braces, then the texts are incomplete. I copied your codes into my theme’s functions.php and below values can be seen at the last part of the option_value.

s:8:"employee";a:2:{s:4:"name";s:14:"Sales Employee";s:12:"capabilities";a:3:{s:4:"read";b:1;s:18:"read_private_pages";b:1;s:18:"read_private_posts";b:1;}}}

In your incomplete option_value texts, the last user role’s name is ‘BackWPup jobs checker’. I’ve installed BackWPup plugin to try out. To quickly resolve the incomplete text of option_value. try to deactivate the plugin and re-check the option_value.

If deactivating plugin is not possible, you may have to manually complete the option_value text by referring to the below text.
Note: Keep a copy of the existing option_value as a reference even though it’s incomplete.

{s:4:"name";s:21:"BackWPup jobs checker";s:12:"capabilities";a:12:{s:4:"read";b:1;s:8:"backwpup";b:1;s:13:"backwpup_jobs";b:1;s:18:"backwpup_jobs_edit";b:0;s:19:"backwpup_jobs_start";b:0;s:16:"backwpup_backups";b:1;s:25:"backwpup_backups_download";b:0;s:23:"backwpup_backups_delete";b:0;s:13:"backwpup_logs";b:1;s:20:"backwpup_logs_delete";b:0;s:17:"backwpup_settings";b:0;s:16:"backwpup_restore";b:0;}}s:15:"backwpup_helper";a:2:{s:4:"name";s:20:"BackWPup jobs helper";s:12:"capabilities";a:12:{s:4:"read";b:1;s:8:"backwpup";b:1;s:13:"backwpup_jobs";b:1;s:18:"backwpup_jobs_edit";b:0;s:19:"backwpup_jobs_start";b:1;s:16:"backwpup_backups";b:1;s:25:"backwpup_backups_download";b:1;s:23:"backwpup_backups_delete";b:1;s:13:"backwpup_logs";b:1;s:20:"backwpup_logs_delete";b:1;s:17:"backwpup_settings";b:0;s:16:"backwpup_restore";b:0;}}}

I have disabled the plugin BackWPup and then cleared the cache and reloaded the site. No change. I have then accessed my database again and double checked option_value, and the text inside had not changed also.

I have manually changed the option_value to what you have suggested, cleared my cache again, and reloaded the website. Still no change. Do you want me to leave the plugin disabled?

I was able to simulate your issue by making the option_value text incomplete. Then disabled the plugin solved the issue.

Could you upload the option_value text to Google Drive or Dropbox and share the link here? I would like to compare yours with mine.

Wouldn’t removing the plugin completely cure this? It’s not exactly required.

You can try but the issue is at the DB side which should be the incomplete text in option_value.

I’ve tried to update the option_value on my local WordPress DB to the texts you pasted earlier and able to simulate the issue. Restoring it to a proper format solved the issue without removing the plugin (it was disabled).

I’m planning to perform testing again using your latest option_value text and see if I could form a proper text for you to update at your DB.

you can compare text files online here quick and easy https://text-compare.com

Here is the code before disabling BackWPup:

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and here is the code after disabling BackWPup:

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Both lots of text are identical. If I disable the plugin no changes are made to the option_value.

I noticed your option_value started with a capital letter A and mine is not. Try change the A to a and see if the problem goes away.

Yes! This removes the error codes from the website, allows both admins and customer to login, and checkout. But, after I login as an admin the toolbar and WordPress dashboard still cannot be displayed. And after I login I am presented with this message:

Sorry, you are not allowed to access this page.

I have also done a Database Find & Replace on the user role a:1:{s:8:”employee”;b:1;} and replaced it with a:1:{s:9:”employee”;b:1;} which eliminates duplicates.

so this script:

SELECT distinct(meta_value) FROM wp_usermeta WHERE meta_key='wp_capabilities'

now displays the following results:

a:1:{s:10:”subscriber”;b:1;}
a:1:{s:13:”administrator”;b:1;}
a:1:{s:9:”employee”;b:1;}
a:1:{s:8:”customer”;b:1;}

Glad to know at least we solved one issue.

Let’s try this, change the number of 14 after the “a:” to 11 and refresh the admin page.

Before:

a:14

Change to:

a:11

I have changed a:14 to a:11 but there is no change.

I found this which could be of explanation:

a:1:{s:13:”administrator”;s:1:”1″;}

First section
a:1 means an array with a single element.
s:13 means a string and the string length. administrator is 13 characters long.

followed by the actual array
{
“administrator” => “1”
}

Once that is in the table, you can use the unserialize() function to return it to an array for use in your script.

Try 13. I’m guessing that the number is the number of roles in option_value. For my case, I can find 11 occurrences of the keyword “name” in the option_value, whereas yours (after disabled the BackWPup plugin, it has 13.

If changing the number of 13 still not able to resolve, I think probably need to restore the user roles to default then activate the plugins one by one to add the user roles back to option_value.

You may copy the default option_value at the following page.

https://shinephp.com/how-to-change-wordpress-user-role-capabilities/

• This reply was modified 6 years, 4 months ago by Regina.

a:13 still has no access allowed.

I have also tried a:1 , a:2 , a:4 plus what we previously tried a:11 & a:13 , and the original a:14

None have any difference unfortunately. Although this has fixed the problem for many others I have been reading.

So, if I disable all plugins firstly, then the plan is to reset the user roles, then attempt to login to the dashboard and reactivate all the plugins and then reassign which users have admin access, which users are subscribers to our newsletter etc? Our site has a lot of registered customers/newsletter subscribers. I am just thinking how I could sort which are which, and of course which few have unsubscribed from the newsletter, as I do not want to be adding them once again.

If that’s the case, you may need to spend time to find out which part has gone wrong in the option_value text. The format of the option_value for ‘wp_user_roles’ can be found in the link I sent in my previous reply.

It is okay, I have noted down which users are admins, I have a list of which are subscribed/unsubscribed inside Klaviyo/MailChimp.

I have deactivated all plugins, and I have changed the option_value to the default using the script below:

a:5:{
s:13:"administrator";a:2:{s:4:"name";s:13:"Administrator";s:12:"capabilities";a:54:{s:13:"switch_themes";b:1;s:11:"edit_themes";b:1;s:16:"activate_plugins";b:1;s:12:"edit_plugins";b:1;s:10:"edit_users";b:1;s:10:"edit_files";b:1;s:14:"manage_options";b:1;s:17:"moderate_comments";b:1;s:17:"manage_categories";b:1;s:12:"manage_links";b:1;s:12:"upload_files";b:1;s:6:"import";b:1;s:15:"unfiltered_html";b:1;s:10:"edit_posts";b:1;s:17:"edit_others_posts";b:1;s:20:"edit_published_posts";b:1;s:13:"publish_posts";b:1;s:10:"edit_pages";b:1;s:4:"read";b:1;s:8:"level_10";b:1;s:7:"level_9";b:1;s:7:"level_8";b:1;s:7:"level_7";b:1;s:7:"level_6";b:1;s:7:"level_5";b:1;s:7:"level_4";b:1;s:7:"level_3";b:1;s:7:"level_2";b:1;s:7:"level_1";b:1;s:7:"level_0";b:1;s:17:"edit_others_pages";b:1;s:20:"edit_published_pages";b:1;s:13:"publish_pages";b:1;s:12:"delete_pages";b:1;s:19:"delete_others_pages";b:1;s:22:"delete_published_pages";b:1;s:12:"delete_posts";b:1;s:19:"delete_others_posts";b:1;s:22:"delete_published_posts";b:1;s:20:"delete_private_posts";b:1;s:18:"edit_private_posts";b:1;s:18:"read_private_posts";b:1;s:20:"delete_private_pages";b:1;s:18:"edit_private_pages";b:1;s:18:"read_private_pages";b:1;s:12:"delete_users";b:1;s:12:"create_users";b:1;s:17:"unfiltered_upload";b:1;s:14:"edit_dashboard";b:1;s:14:"update_plugins";b:1;s:14:"delete_plugins";b:1;s:15:"install_plugins";b:1;s:13:"update_themes";b:1;s:14:"install_themes";b:1;}}
s:6:"editor";a:2:{s:4:"name";s:6:"Editor";s:12:"capabilities";a:34:{s:17:"moderate_comments";b:1;s:17:"manage_categories";b:1;s:12:"manage_links";b:1;s:12:"upload_files";b:1;s:15:"unfiltered_html";b:1;s:10:"edit_posts";b:1;s:17:"edit_others_posts";b:1;s:20:"edit_published_posts";b:1;s:13:"publish_posts";b:1;s:10:"edit_pages";b:1;s:4:"read";b:1;s:7:"level_7";b:1;s:7:"level_6";b:1;s:7:"level_5";b:1;s:7:"level_4";b:1;s:7:"level_3";b:1;s:7:"level_2";b:1;s:7:"level_1";b:1;s:7:"level_0";b:1;s:17:"edit_others_pages";b:1;s:20:"edit_published_pages";b:1;s:13:"publish_pages";b:1;s:12:"delete_pages";b:1;s:19:"delete_others_pages";b:1;s:22:"delete_published_pages";b:1;s:12:"delete_posts";b:1;s:19:"delete_others_posts";b:1;s:22:"delete_published_posts";b:1;s:20:"delete_private_posts";b:1;s:18:"edit_private_posts";b:1;s:18:"read_private_posts";b:1;s:20:"delete_private_pages";b:1;s:18:"edit_private_pages";b:1;s:18:"read_private_pages";b:1;}}
s:6:"author";a:2:{s:4:"name";s:6:"Author";s:12:"capabilities";a:10:{s:12:"upload_files";b:1;s:10:"edit_posts";b:1;s:20:"edit_published_posts";b:1;s:13:"publish_posts";b:1;s:4:"read";b:1;s:7:"level_2";b:1;s:7:"level_1";b:1;s:7:"level_0";b:1;s:12:"delete_posts";b:1;s:22:"delete_published_posts";b:1;}}
s:11:"contributor";a:2:{s:4:"name";s:11:"Contributor";s:12:"capabilities";a:5:{s:10:"edit_posts";b:1;s:4:"read";b:1;s:7:"level_1";b:1;s:7:"level_0";b:1;s:12:"delete_posts";b:1;}}
s:10:"subscriber";a:2:{s:4:"name";s:10:"Subscriber";s:12:"capabilities";a:2:{s:4:"read";b:1;s:7:"level_0";b:1;}}}

I am not sure I understand the next steps… can you advise on this:

Now we should to find the “unfiltered_html” capability in the “Editor” role, copy the sequence s:15:"unfiltered_html";b:1; from there and paste it into the “Author” role, just after s:12:"upload_files";b:1; capability. To finish the role change we have to increase to 1 the amount of elements in the “Author” role array. By default the “Author” role has 10 capabilities or in this special format a:10:{s:12:"upload_files". To finish the role update we need to change 10 to 11, and finally have this a:11:{s:12:"upload_files" inside the “Author” role.
What is left? Just update MySQL table wp_options to store your changes. Use this SQL command for that:

UPDATE wp_options
SET option_value='changed value here' WHERE option_id=NN;

So the script I am using should look like this after adding the changes to the author role:

a:5:{
s:13:"administrator";a:2:{s:4:"name";s:13:"Administrator";s:12:"capabilities";a:54:{s:13:"switch_themes";b:1;s:11:"edit_themes";b:1;s:16:"activate_plugins";b:1;s:12:"edit_plugins";b:1;s:10:"edit_users";b:1;s:10:"edit_files";b:1;s:14:"manage_options";b:1;s:17:"moderate_comments";b:1;s:17:"manage_categories";b:1;s:12:"manage_links";b:1;s:12:"upload_files";b:1;s:6:"import";b:1;s:15:"unfiltered_html";b:1;s:10:"edit_posts";b:1;s:17:"edit_others_posts";b:1;s:20:"edit_published_posts";b:1;s:13:"publish_posts";b:1;s:10:"edit_pages";b:1;s:4:"read";b:1;s:8:"level_10";b:1;s:7:"level_9";b:1;s:7:"level_8";b:1;s:7:"level_7";b:1;s:7:"level_6";b:1;s:7:"level_5";b:1;s:7:"level_4";b:1;s:7:"level_3";b:1;s:7:"level_2";b:1;s:7:"level_1";b:1;s:7:"level_0";b:1;s:17:"edit_others_pages";b:1;s:20:"edit_published_pages";b:1;s:13:"publish_pages";b:1;s:12:"delete_pages";b:1;s:19:"delete_others_pages";b:1;s:22:"delete_published_pages";b:1;s:12:"delete_posts";b:1;s:19:"delete_others_posts";b:1;s:22:"delete_published_posts";b:1;s:20:"delete_private_posts";b:1;s:18:"edit_private_posts";b:1;s:18:"read_private_posts";b:1;s:20:"delete_private_pages";b:1;s:18:"edit_private_pages";b:1;s:18:"read_private_pages";b:1;s:12:"delete_users";b:1;s:12:"create_users";b:1;s:17:"unfiltered_upload";b:1;s:14:"edit_dashboard";b:1;s:14:"update_plugins";b:1;s:14:"delete_plugins";b:1;s:15:"install_plugins";b:1;s:13:"update_themes";b:1;s:14:"install_themes";b:1;}}
s:6:"editor";a:2:{s:4:"name";s:6:"Editor";s:12:"capabilities";a:34:{s:17:"moderate_comments";b:1;s:17:"manage_categories";b:1;s:12:"manage_links";b:1;s:12:"upload_files";b:1;s:15:"unfiltered_html";b:1;s:10:"edit_posts";b:1;s:17:"edit_others_posts";b:1;s:20:"edit_published_posts";b:1;s:13:"publish_posts";b:1;s:10:"edit_pages";b:1;s:4:"read";b:1;s:7:"level_7";b:1;s:7:"level_6";b:1;s:7:"level_5";b:1;s:7:"level_4";b:1;s:7:"level_3";b:1;s:7:"level_2";b:1;s:7:"level_1";b:1;s:7:"level_0";b:1;s:17:"edit_others_pages";b:1;s:20:"edit_published_pages";b:1;s:13:"publish_pages";b:1;s:12:"delete_pages";b:1;s:19:"delete_others_pages";b:1;s:22:"delete_published_pages";b:1;s:12:"delete_posts";b:1;s:19:"delete_others_posts";b:1;s:22:"delete_published_posts";b:1;s:20:"delete_private_posts";b:1;s:18:"edit_private_posts";b:1;s:18:"read_private_posts";b:1;s:20:"delete_private_pages";b:1;s:18:"edit_private_pages";b:1;s:18:"read_private_pages";b:1;}}
s:6:"author";a:2:{s:4:"name";s:6:"Author";s:12:"capabilities";a:11:{s:12:"upload_files";b:1;s:15:"unfiltered_html";b:1;s:10:"edit_posts";b:1;s:20:"edit_published_posts";b:1;s:13:"publish_posts";b:1;s:4:"read";b:1;s:7:"level_2";b:1;s:7:"level_1";b:1;s:7:"level_0";b:1;s:12:"delete_posts";b:1;s:22:"delete_published_posts";b:1;}}
s:11:"contributor";a:2:{s:4:"name";s:11:"Contributor";s:12:"capabilities";a:5:{s:10:"edit_posts";b:1;s:4:"read";b:1;s:7:"level_1";b:1;s:7:"level_0";b:1;s:12:"delete_posts";b:1;}}
s:10:"subscriber";a:2:{s:4:"name";s:10:"Subscriber";s:12:"capabilities";a:2:{s:4:"read";b:1;s:7:"level_0";b:1;}}}

Is this correct?

How do I do the next step, should my SQL command look like this?

UPDATEwp_options`
SET option_value=’a:5:{
s:13:”administrator”;a:2:{s:4:”name”;s:13:”Administrator”;s:12:”capabilities”;a:54:{s:13:”switch_themes”;b:1;s:11:”edit_themes”;b:1;s:16:”activate_plugins”;b:1;s:12:”edit_plugins”;b:1;s:10:”edit_users”;b:1;s:10:”edit_files”;b:1;s:14:”manage_options”;b:1;s:17:”moderate_comments”;b:1;s:17:”manage_categories”;b:1;s:12:”manage_links”;b:1;s:12:”upload_files”;b:1;s:6:”import”;b:1;s:15:”unfiltered_html”;b:1;s:10:”edit_posts”;b:1;s:17:”edit_others_posts”;b:1;s:20:”edit_published_posts”;b:1;s:13:”publish_posts”;b:1;s:10:”edit_pages”;b:1;s:4:”read”;b:1;s:8:”level_10″;b:1;s:7:”level_9″;b:1;s:7:”level_8″;b:1;s:7:”level_7″;b:1;s:7:”level_6″;b:1;s:7:”level_5″;b:1;s:7:”level_4″;b:1;s:7:”level_3″;b:1;s:7:”level_2″;b:1;s:7:”level_1″;b:1;s:7:”level_0″;b:1;s:17:”edit_others_pages”;b:1;s:20:”edit_published_pages”;b:1;s:13:”publish_pages”;b:1;s:12:”delete_pages”;b:1;s:19:”delete_others_pages”;b:1;s:22:”delete_published_pages”;b:1;s:12:”delete_posts”;b:1;s:19:”delete_others_posts”;b:1;s:22:”delete_published_posts”;b:1;s:20:”delete_private_posts”;b:1;s:18:”edit_private_posts”;b:1;s:18:”read_private_posts”;b:1;s:20:”delete_private_pages”;b:1;s:18:”edit_private_pages”;b:1;s:18:”read_private_pages”;b:1;s:12:”delete_users”;b:1;s:12:”create_users”;b:1;s:17:”unfiltered_upload”;b:1;s:14:”edit_dashboard”;b:1;s:14:”update_plugins”;b:1;s:14:”delete_plugins”;b:1;s:15:”install_plugins”;b:1;s:13:”update_themes”;b:1;s:14:”install_themes”;b:1;}}
s:6:”editor”;a:2:{s:4:”name”;s:6:”Editor”;s:12:”capabilities”;a:34:{s:17:”moderate_comments”;b:1;s:17:”manage_categories”;b:1;s:12:”manage_links”;b:1;s:12:”upload_files”;b:1;s:15:”unfiltered_html”;b:1;s:10:”edit_posts”;b:1;s:17:”edit_others_posts”;b:1;s:20:”edit_published_posts”;b:1;s:13:”publish_posts”;b:1;s:10:”edit_pages”;b:1;s:4:”read”;b:1;s:7:”level_7″;b:1;s:7:”level_6″;b:1;s:7:”level_5″;b:1;s:7:”level_4″;b:1;s:7:”level_3″;b:1;s:7:”level_2″;b:1;s:7:”level_1″;b:1;s:7:”level_0″;b:1;s:17:”edit_others_pages”;b:1;s:20:”edit_published_pages”;b:1;s:13:”publish_pages”;b:1;s:12:”delete_pages”;b:1;s:19:”delete_others_pages”;b:1;s:22:”delete_published_pages”;b:1;s:12:”delete_posts”;b:1;s:19:”delete_others_posts”;b:1;s:22:”delete_published_posts”;b:1;s:20:”delete_private_posts”;b:1;s:18:”edit_private_posts”;b:1;s:18:”read_private_posts”;b:1;s:20:”delete_private_pages”;b:1;s:18:”edit_private_pages”;b:1;s:18:”read_private_pages”;b:1;}}
s:6:”author”;a:2:{s:4:”name”;s:6:”Author”;s:12:”capabilities”;a:11:{s:12:”upload_files”;b:1;s:15:”unfiltered_html”;b:1;s:10:”edit_posts”;b:1;s:20:”edit_published_posts”;b:1;s:13:”publish_posts”;b:1;s:4:”read”;b:1;s:7:”level_2″;b:1;s:7:”level_1″;b:1;s:7:”level_0″;b:1;s:12:”delete_posts”;b:1;s:22:”delete_published_posts”;b:1;}}
s:11:”contributor”;a:2:{s:4:”name”;s:11:”Contributor”;s:12:”capabilities”;a:5:{s:10:”edit_posts”;b:1;s:4:”read”;b:1;s:7:”level_1″;b:1;s:7:”level_0″;b:1;s:12:”delete_posts”;b:1;}}
s:10:”subscriber”;a:2:{s:4:”name”;s:10:”Subscriber”;s:12:”capabilities”;a:2:{s:4:”read”;b:1;s:7:”level_0″;b:1;}}}’ WHERE option_id=90;`